Work Schedule

Third Shift (Nights)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Location/Division Specific InformationOur work is a story of global impact.

Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and stakeholders. We manage medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.

Office Location: Seven/NEO Building, Bonifacio Global City, Taguig City, Philippines

Work Shift Schedule: Night Shift (US business hours)

Work Setting: Hybrid; 1 to 3 days a week on-site

Discover Impactful Work:

Oversees day to day operations of one or more projects and directs, mentors and supports operations managers and other members of their project teams. Ensures that services are provided in accordance with client and PPD Medical Communications' policies and procedures and contractual agreements. Primary liaison with the client and ensures project report summaries, budget, audit results, staffing decisions and other critical issues are managed appropriately. Ensures execution of deliverables meet time, quality and cost expectations.

A day in the Life:Ensures timely and effective execution on deliverables including scope of work, contractual issues, changes in staffing levels, and budget negotiation by serving as the primary point of client contact; effective troubleshooting for database issues, phone routing or other items as they effect other departments at PPD, vendors, or other departments at the client; maintaining project knowledge; coordinating and implementing new project operations, and monitoring project processes (QA, compliance, SOPs, regulatory) that will maximize quality and client loyalty.Manages staff responsibilites including performance management, salary administration, hiring, employee relations, employee engagement, conflict resolution, and employee development.Liases with cross functional leaders to drive deliverablesEnsures quality objectives are met and develops and maintains project SOPs, develops and/or reviews corporate SOPs, and complies with all company policies and procedures including SOPs, protocols, GCPs, and regulatory authority compliance.Ensures mantenance of profitabily though management of billable hours. Ensures client budgetary goals are met.Ensures accuracy and timeliness of client invoice amounts and communicates required changes to Medical Communications finance.Participates in capabilities presentations to help secure new business and alerts the Director and Business Development team to new business opportunities with existing clients. Reviews and provides operational input on proposals, contracts and/or renewals associated with existing clients.Participates in the development of processes and strategies designed to assist in meeting the above stated goals on a division-wide basis.Drives a culture of immediate action and proactive escalation.Keys to Success:EducationMust be a Bachelor's Degree Graduate in any Life Science Courses (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.)Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. MS and MD.

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

ExperiencePrevious experience in health care or pharmaceutical industry that provides the knowledge, skills, and abilities to perform the job (comparable to 10+ years).Proven leadership skills to include 7+ years of management responsibility.People Management experience in the customer service industry or contact center company is a requirement and an advantageKnowledge, Skills, AbilitiesStrong knowledge of budgeting and forecastingExcellent leadership skillsExcellent stakeholder management skills and project management experienceStrong attention to detail and organizational skillsEffective verbal and written communication skillsExcellent problem solving and analytical skillsExcellent time management skillsBasic computer skills including Microsoft Office and multi-tasking skillsExcellent interpersonal skillsStrong decision making skillsAbility to coach and mentor staffAbility to work in a team environment and/or independently as neededManagement Role:

Directs through lower management levels and / or highly skilled specialist employees who exercise significant latitude and independent judgment. Often heads one or more departments or a large centralized staff function. In some instances may be responsible for a functional area (as determined by executive management) and not have subordinate supervisors or employees. May manage employees across multiple regions.

Physical Requirements / Work Environment Ability to access and use a variety of computer software developed both in-house and off-the-shelf.Ability to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.Frequently interacts with others, relates sensitive information to diverse groups both internally & externally.Ability to apply abstract principles to solve complex conceptual issues. Requires multiple periods of intense concentration.Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.Regular and consistent attendanceBenefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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