Otsuka Pharmaceutical Company is a global healthcare company with the corporate philosophy: “Otsuka-people creating new products for better health worldwide.” Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health.

The Omnichannel Center of Excellence is dedicated to driving innovation, building and delivering capabilities that enhance Otsuka's opportunity make an impact in the lives of those we serve. We achieve this through our relentless focus on customer centricity, patient empathy, expertise in enabling pathways for disease education and awareness of management options, and our unwavering commitment to supporting access to treatment.

As an Associate Director, Omnichannel Program Management, you will be a champion of Otsuka’s culture and values, and will lead and drive the successful planning, execution, and optimization of omnichannel initiatives. This role requires a dynamic individual who can work cross functionally seamlessly to integrate cross functional workflows across various digital and field teams, ensuring alignment with business goals. The Omnichannel Program Manager will work closely with cross-functional operations teams, project managers and IT to ensure delivery across the matrix team. You will report to the Executive Director, Omnichannel Center of Excellence.

This position is based in Princeton, New Jersey. Otsuka maintains a hybrid work policy.

Job Description:

Omnichannel Enterprise Project Management: Manage key enterprise omnichannel projects from inception to completion, ensuring on-time delivery, scope adherence, and performance optimization.

Resource oversight: Ensuring that cross functional resources are used efficiently and are available to complete tasks.

Cross-functional Collaboration: Work closely with omnichannel customer engagement, business, operations, external vendor partners and OIT teams to ensure the work is aligned with Otsuka strategic goals and programs are executed smoothly.

Technology Integration: Collaborate with technical teams to ensure smooth integration of technology platforms (orchestration engine, CDP, CRM, etc.) and ensure consistency across all channels.

Establishing PM Standards: Establishing and maintaining project management standards, processes, and best practices.

Customer Experience: Champion customer-centric approaches by ensuring the integration of customer feedback and insights into the omnichannel processes to improve the user experience.

Budget Management: Oversee the budgeting and resource allocation for enterprise omnichannel initiatives, ensuring projects stay within scope and budget.

Communication Progress: Communicating to the omnichannel leadership teamwork and progress, including escalations, risks, and process improvement recommendations and/or implementation.

Vendor Management: For key external vendor partners & service providers, develop strong relationships to ensure timely and effective delivery of services and solutions.

Training & Development: Provide leadership, mentoring, and training to other cross functional project management teams on omnichannel project management best practices and strategies.

Model Otsuka's core competencies (Accountability for Results, Strategic Thinking & Problem Solving, Patient & Customer Centricity, Impact Communications, Respectful Collaboration & Empowered Development) that define how we work together at Otsuka. Key matrixed partners included: Brand Marketing, Creative / CRM / Digital agencies, Media, Market Research, Analytics, Otsuka Information Technology (OIT), Sales Operations, and Medical/Regulatory/Legal integrated business partners.

Minimum Qualifications:

Bachelor's Degree / Advanced Degree - Scaled Agile Certification; PMP certification.

Minimum 5+ years of experience in program management for omnichannel, digital marketing, IT, and/or a related field initiative

Experience serving as a Scrum Master within an agile delivery team & planning associated with operational or technical delivery.

Experience managing Email Delivery and Automation, Website Assembly, and/or Digital Media optimization.

Strong experience with DevOps project management tools (JIRA/Azure/ServiceNow)

Experience overseeing delivery of multi or omnichannel marketing customer experiences.

Experience in pharmaceutical, B2B, or a customer-focused highly regulated industry.

Preferred Knowledge, Skills, and Abilities:

Problem-solving and pragmatic skills

Exceptional project management skills with a proven ability to lead cross-functional teams.

Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.

Ability to manage multiple projects in a fast-paced environment with attention to detail and accuracy.

Proficiency in tools such as Google Analytics, Salesforce, Adobe Experience Cloud, or similar platforms.

Knowledge of pharmaceutical legal, regulatory, and medical processes

Our Benefits:

Comprehensive medical, dental, vision and prescription drug coverage

Company provided Basic Life, AD&D, Short-term and Long-term Disability insurance

Tuition reimbursement

401(k) match

PTO allotment each calendar year, paid holidays, and paid leave programs as well as other company provided benefits

#LI-Hybrid

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka.

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

Otsuka is an equal opportunity employer.  All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.   

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability.  You can request reasonable accommodations by contacting Accommodation Request. 

Statement Regarding Job Recruiting Fraud Scams

At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives.  They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.

Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.

To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External.

Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov,  or your local authorities.

Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.