We seek a highly skilled experienced Student Financial Aid expert and leader to join our team as Associate Director By working independently and with others representing OSFA the Associate Director will work to improve and meet the University of Marylands UMD student recruitment yield retention and success strategic goals focusing on low income students The incumbent ensures that federal state and institutional aid programs and budgets are awarded and administered according to federal state and institutional policies and requirements The Associate Director is expected to maintain develop and modify policies and procedures for the Student Support area and coordinate and communicate all activities with the Director of OSFA The Associate Director examines and updates business processes researches and implements best practice financial aid service delivery methods Representing OSFA the Associate Director participates in campus regional state and national conferences and training opportunities to stay up to date and implementupdate institutional state and federal student financial aid requirements and policies The Associate Director will assistadvise the Director and the Associate Vice President in financial aid strategy will interpret financial aid regulations and guidances and work with others in OSFA and other campus partners leading or co loading federal state and institutional compliance audit requirements The Associate Director supervises and coordinates the duties of Assistant Directors and Financial Aid Counselors in the Student Support unit of OSFA The Associate Director participates in advising students staff and the campus community via one on one advising publications and making presentations to diverse audiences on financial aid programs budgeting and financial planning Other duties include ongoing evaluation of the effectiveness and quality of customer service to students families and the campus community recommending improvements and initiating changes Weekend and evening hours as requiredMajor responsibilities include general office administration of the Counseling and Public Inquiry areas