Principle Roles & Responsibilities

Strategy

Collaborate with stakeholders to shape and execute short and long-term business strategies. Lead strategic initiatives to address business needs and drive organizational change. Contribute to the development of the client service propositions and service delivery strategies for North America Corporate Risk and Broking lines of business Review future work transfer opportunities and present proposals / work transition plans to the Business Head and relevant stakeholders

Operations Management/Operational Effectiveness

Plan and oversee strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional areas of focus Define and implement short and long-term organizational goals, objectives, strategic plans, policies, and operating procedures; track performance and initiate improvements as needed. Ensure department adherence to compliance / statutory requirements and operate within the guidelines of internal and external regulators Align operations with organizational objectives to deliver continuous improvement in areas such as risk, compliance, quality, and financial outcomes Monitor and evaluate performance of the team against service level agreements and business targets.  Manage stakeholder relationships and collaborate with teams across locations to enhance business outcomes and client service. Foster a culture of continuous improvement by identifying opportunities for automation and process optimization.

People Management/ Development

Lead succession planning for key leadership roles and own the talent development for the team. Responsible for developing frontline and operations leaders through coaching and team building while serving as an escalation point for operational issues and complaints Work with Human Resources to develop and implement a Talent Management strategy  Conduct periodic and annual performance reviews for all direct reports, ensuring alignment with business goals

Qualifications: 

Bachelor’s degree 

Knowledge/Experience:

10 + years’ experience in the financial services industry with at least 8 of these in a leadership role. A background in insurance broking background would be an advantageProven track record of delivering excellent levels of client service across varied stakeholders through a large operationExperience of working in a matrix organisation, managing multiple stakeholdersBroad operations expertise which encompasses previous knowledge of coordinating with diverse functions such as operations, IT, compliance and riskHigh levels of business acumen with an understanding of company and Business Unit strategy, operating environment and business objectivesKnowledge and experience in organizational effectiveness and operations management, implementing best practicesHighly developed critical thinking and analytical skillsDemonstrated leadership and vision in managing staff groups and major projects or initiativesExcellent interpersonal skills and a collaborative management style