About the Role: Grade Level (for internal use): 12 The Team – Limited Partners Data Operations The Role – Associate Director, Data Operations Location – Hyderabad (on-site) Shift - Adaptability to a multi-shift operation based on business needs. What's in it for you: The Associate Director will play a crucial role in enhancing operational efficiency across key verticals of the Production function. This role focuses on ensuring smooth service delivery and exceptional client satisfaction. Success in this position requires strategic vision, strong leadership skills, and deep expertise in team and operations management. Responsibilities: Team Leadership: Lead and inspire a high-performing operations team, fostering a culture of collaboration, innovation, and continuous improvement Strategic Planning: Develop and execute operational strategies aligned with client and business goals. Process Optimization: Partner with stakeholders to streamline operational processes, enhancing efficiency, productivity, and quality of service delivery. Resource Management: Allocate resources effectively to meet key performance indicators (KPIs) while ensuring client expectations for chargeback resolution are consistently met. Cross-Functional Collaboration: Coordinate with technology, finance, service delivery managers, and support teams to ensure seamless delivery. Risk Management: Implement risk management practices to identify, mitigate, and manage operational risks, developing contingency plans as needed. Performance Monitoring: Establish metrics, dashboards, and reports to track operational performance and drive improvements. Continuous Improvement: Foster a culture of continuous improvement, encouraging innovation and creativity within the team. Quality Assurance: Implement best practices in quality assurance to ensure high standards Technical Expertise: Well versed with SQL and other tools required for effective data analysis and team planning Reporting & Accountability: Conduct regular progress reviews and provide data-driven insights for gap analysis in projects and overall delivery Client SLA Management: Create SLA reports for effective control and measurement of progress. SOP & SOW Maintenance: Develop and maintain Standard Operating Procedures (SOPs) and Statements of Work (SOWs), ensuring alignment with operational objectives. What We're Looking for: 12+ years of strong operational management experience in a senior leadership role overseeing operations, preferably within the private equity or data industry. Master’s degree required in finance, business management or related field experience Proven track record of successfully managing and optimizing operational functions to achieve business objectives. Strong leadership and people management skills, with the ability to inspire and motivate teams to achieve excellence. Contribute to the success of the business by resolving complex staffing situations, functional thought leadership and resource optimization initiatives Excellent strategic planning, problem-solving, and decision-making abilities. Exceptional communication, negotiation, and interpersonal skills. In-depth knowledge of private equity, limited partner’s, general partners’ workflows, and solutions, with a keen understanding of industry trends and best practices. Demonstrated ability to drive change, foster innovation, and drive operational excellence. Should be able to work with different data sets for different clients from different industries. Work schedule flexibility based on business needs of a multi-shift operation. Strong quantitative analytical experience, with background in SQL and data analysis Proven ability to seek to understand the 'why' behind decisions About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 10 - Officials or Managers (EEO-2 Job Categories-United States of America), DTMGOP103.2 - Middle Management Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 307707 Posted On: 2024-12-17 Location: Hyderabad, Telangana, India