Associate Director for Enrollment Technology Posting Number S00521 Position Type Full Time Hours/Schedule Standard Utica University business hours: 8:00am -5:00pm Hours may vary based on operational needs. Campus Main Campus, Utica NY Date Position Available 09/16/2024 Posted Salary $70,000 FLSA Status Exempt Benefits Eligible Yes If yes, please select: All Benefits Position Summary Information Position Summary Reporting to the Vice President for Enrollment Management and in coordination with the Associate Vice President for Enrollment Management, the Associate Director for Enrollment Technology is responsible for leading all technological aspects of the recruitment and enrollment process. Primary among those is the leveraging of Slate for Admissions to deliver efficient solutions that facilitate business operations throughout the Enrollment Management division. Utica University understands the importance of fully leveraging the impact of its technology investment. In addition to the support of a six-member operations team, the IITS division includes two FTE dedicated to support of the University CRM , Slate by Technolutions. Location Remote Position Application Deadline *Full consideration by*: Open Until Filled No Major Responsibilities + Oversee the administration, configuration, and maintenance of the CRM system to ensure optimal functionality, data integrity, and user experience. + Ensure that the CRM is customized and enhanced to meet the evolving needs of the University, including system integrations, workflow automation, and user interface enhancements. + Lead efforts to innovate and optimize CRM processes, workflows, and systems to enhance operational efficiency, effectiveness, and student experience and generate reports, dashboards, portals, and actionable insights to inform decision-making and drive strategic initiatives across the University + Provide training, guidance, and support to campus users to maximize the utilization of CRM tools and resources for effective engagement and communication + Stay abreast of emerging trends, technologies, and best practices in CRM and higher education enrollment management. + Apply policies, procedures, and regulations to ensure consistent administration and compliance + Build tools, queries and solutions for EM, admission processes and campus partners + Develop admissions funnel reporting for undergraduate, graduate and external enrollments. + Support quality control efforts for admissions processes and communication + Establish a deep understanding of existing admission processes and procedures with an emphasis on performance improvements via the Slate system. + Serve as primary point of contact for Slate in the Admissions area and liaison with IT Slate support. + Support assessment of admissions via Slate generated reports and queries when necessary. Driving Responsibilities None Travel Supervises Enrollment Operations team Education & Experience Qualifications Bachelor’s Degree 3-5 years of experience with Slate by Technolutions with increasing responsibility Excellent interpersonal, problem solving and organizational skills Enthusiastic about applying system solutions to solve problems Ability to work and lead teams remotely Minimum Skills/Abilities Ability to maintain confidentiality of records and information Ability to interact with diverse populations Strong problem-solving skills and willingness to innovate solutions. Ability to manage multiple priorities, assess needs and develop timelines for implemented solutions Ability to collaborate with others to identify problems and develop solutions. Applicant Documents Instructions All positions at Utica University support the University’s mission and values in part by being active members of an inclusive environment. Please describe in your diversity statement how you would see yourself incorporating this into this role. In line with the University’s Affirmative Action Policy, there is no requirement or expectation that a candidate disclose their identity or membership in any protected class or group, either in the diversity statement or in other application documents submitted to the search committee. For additional information on what to provide in your diversity statement please reference the diversity statement guide at the following link: https://www.utica.edu/hr/media/Diversity\_Statement\_Guide.pdf Additional information Visa sponsorship is not available for this position EEO/AA Statement Utica University is committed to affirmative action, equal opportunity and the diversity of its workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, pregnancy, ethnic or national origin, religion, marital status, age, sexual orientation, gender identity, gender expression, veteran status, disability, citizenship status, genetic predisposition, domestic violence victim status, or protected status under applicable local, state, or federal law. Commitment to a Diverse and Inclusive Campus Community Our community of students, faculty and staff reflect a diversity of experiences, opinions, and cultural backgrounds shaped by biology, society, history, and choice. Our community includes members who are diverse by virtue of their race, ethnicity, gender, sexual orientation, ability, religious and/or spiritual affiliations, and socio-economic status, as well as the number of other ways in which who we are influences how we see the world. Furthermore, we value and celebrate diversity, and this results in a commitment to multiculturalism. We believe that within the community of human persons, all cultures, perspectives, and beliefs about faith, ideals, taste and lifestyles are of equal value. Our diversity deepens our commitment to nurture a multicultural environment in which we engage with others and blend perspectives, to learn about diverse cultures, to explore who we are and where we come from and to accept one another without prejudice. The Utica University Mission and Values Statement includes a commitment to fostering diversity in perspective, background, and experience within an environment that is dedicated to the freedom of expression and the open sharing of ideas. Commitment to Supporting and Hiring Veterans Located in the heart of central New York, Utica University is a comprehensive, independent, private institution founded in 1946 to offer options for college study to veterans returning from the second world war. More than seventy years since veterans returned from WWII , this tradition of serving veterans is still held in high regard here at Utica, and we are proud to welcome veterans as students and as valued members of our faculty and professional staff. Posting Specific Questions Required fields are indicated with an asterisk (*). + * How did you hear about this employment opportunity? + HercJobs.org (HERC Higher Ed Recruitment Consortium) + HigherEdJobs.com + InsideHigherEd.com + Observer Dispatch (Utica OD)-newspaper + Ithaca Journal + Personal Referral + Utica University Website + Albany Times Union + Binghamton Press & Sun + careerbuilders.com + centralnewyorkhelpwanted.com + Chronicle.com (Chronicle of Higher Ed website) + Elmira Star Gazette + Utica University Online Employment Website + DiverseEducation.com (Diverse Issues in Higher Education + Historically Black Colleges and Universities + Indeed.com + Current Utica University Employee + Referred by a Utica University Employee + Referred by a non Utica University Employee + Twitter + LinkedIn-Job Posting + LinkedIn-Recruited by Utica University HR + Centralnewyorkhelpwanted.com + Syracuse Post Standard-newspaper + Albany Times Union-newspaper + Facebook + Job Fair + Search Firm + NCAA + PRISM Network + HBCU Connect + DiverseJobs + Other + * Please provide more details regarding the source of your referral? (Open Ended Question) Applicant Documents Required Documents + Resume / Curriculum Vitae + Cover Letter + "Contributions to Diversity" Statement + Three Professional References with Contact Information Optional Documents