Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

As an Associate Director Claims, you’ll play a pivotal role in ensuring property claims are handled with the highest standards of service and compliance. Acting as a key liaison between clients and insurers, you’ll bring your expertise in the London Market, particularly in the property sector, to deliver outstanding outcomes.

What You'll Be Doing

We rely on you to be the driving force behind efficient claims handling and client happiness. You’ll:

Serve as the primary point of contact between clients and insurers, managing property claims efficiently and in line with client expectations and regulatory standards.

Build and nurture positive relationships with both clients and markets, negotiating the best outcomes for our clients.

Take ownership of ongoing delegated authority contracts, ensuring their managed effectively.

Create comprehensive claims documents that make an impact and present claims to underwriters while addressing queries and providing updates.

Work closely with clients and third parties to resolve queries and ensure seamless communication throughout the claims process.

Stay ahead of legal and regulatory developments to ensure compliance and maintain high standards.

Who We're Looking For

We’re looking for someone who is passionate about delivering exceptional claims service and has the experience to match. You’ll need:

A consistent track record in a claims' role within the London Market, with a focus on property claims.

A background in broking is helpful!

A solid understanding of property claims, London Market operations (Lloyd’s and company markets), and the broader claims-handling process.

Insight into the broking and underwriting process, as well as market knowledge, including an awareness of competitors and specific territory or cultural considerations.

Strong communication and interpersonal skills—you’ll know how to make an impression, both in person and in writing.

Qualifications

We value your expertise and potential! Ideally, you’ll have:

A-level qualifications (grades A-C or equivalent).

Progression toward professional qualifications—this is desired but not crucial.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent