Job Summary

Job Description

What is the Opportunity?

The Quality Control Associate Director is key to the overall success of the Governance, Risk and Controls (GRC) Office at Royal Bank of Canada (RBC). The Quality Control Review (QCR) process evaluates all Corrective Actions (CA) throughout the Regulatory Remediation Lifecycle to ensure that evidence/artifacts submitted demonstrating MRA remediation are consistent with the commitments made by management. This role is responsible for coordinating and operationalizing the quality control review methodology for regulatory matters prior to MRA closure. These reviews will be conducted as corrective actions are completed, up to and including final MRA closure package submission.

Quality Control (QC) will work with stakeholders to ensure all necessary artifacts are gathered, review provided documentation to ensure completeness (no missing deliverables/artifacts), organization (submission follows consistent naming convention), and uniformity (proper use of standard GRC Closure templates), and support finalization of MRA Closure Packages for ultimate delivery to Internal Audit and/or regulators.

This position is accountable for ensuring adherence to standards for the packaging of remediation evidence for regulatory matters and performing independent and objective quality control reviews. This role provides opportunities for fostering collaborative partnerships across all levels of RBC, including across the business, second line of defense, Internal Audit and Regulatory Relations.

Be part of RBC’s U.S. Governance, Risk and Controls (GRC) Office. This group’s focus is on enhancing our risk management and regulatory compliance capabilities to ensure the bank is well-positioned for future opportunity and sustainable growth.

What will you do?

Responsible for leading and executing QC Reviews of regulatory remediation evidence and artifacts, including but not limited to, the evaluation and assessment of completeness, organization, and uniformity of evidence supporting management's commitments to address regulatory matters

Accountable to independently complete deliverables in accordance with the QC Review Program guidelines including process documentation and final results reporting

Promote QC quality expectation awareness within the business lines through user training and ongoing / collaborative interactions with business executives and key stakeholders

Engage in active dialogue with business teams to discuss critical Quality Control standards, tools & templates on an ad hoc and scheduled basis

Manage and maintain effective communication and collaboration across the Three Lines of Defense including regular interactions to refine expectations and pivot where appropriate

Proactively manage potential barriers, roadblocks, or emerging risks to timely or thorough line of business QC preparation as well as GRC QC execution

Deliver clear and transparent GRC QC reporting including specific metrics related to individual closure package status, overall volume metrics, and thematic quality observations  

Support a high-performance environment by fostering an inclusive work environment, mentoring/coaching colleagues and peers, and enabling opportunities for them to achieve development goals

Contribute to ad-hoc assignments and special projects as needed

What do you need to succeed?

Bachelor's Degree

Minimum 6 years of experience in risk management, internal audit, governance, quality control roles, and/or other complimentary capacities, preferably within the financial services industry, and/or with financial institutions’ regulators

Minimum 3 years of experience in the financial services industry

Minimum 2 years of management, supervisory level and/or project management experience

Core competencies in other business processes and related risk areas that may not be specific to the banking industry is strongly preferred e.g., IT Risk Management, Human Resources, Finance, etc.

Excellent communication with all levels of management (verbal and written) including formal report writing, memorandum and ppt development / presentation skills

Demonstrated project management experience to lead and/or independently execute multiple deliverables and priorities in collaboration with internal stakeholders

Excellent analytical, research and problem-solving skills

Proficient with all MS Office applications

Strong Relationship Management and Partnership Development skills and experience with developing and deepening relationships across lines of defense including Testing & Validation, Audit, Data Office, and Senior Business Leaders

Prior Internal Audit, Control Testing, or Compliance testing strongly desired

Knowledge and/or experience with (but not limited to) OCC rules and any other banking regulations and guidelines preferred 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Opportunities to build close relationships with clients

The good-faith expected salary range for the above position is $110,000 - $190,000 (New Jersey/California), $85,000 - $150,000 (MN) depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs.  This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

Drives RBC’s high performance culture

Enables collective achievement of our strategic goals

Generates sustainable shareholder returns and above market shareholder value

#LI – Hybrid

#LI – POST

Job Skills

Business Oriented, Communication, Group Problem Solving, Long Term Planning, Meeting Management, Organizational Change Management, Resource Coordination, Results-Oriented, Time Management, Waterfall Model

Additional Job Details

Address:

CNB, 30 HUDSON STREET:JERSEY CITY

City:

Jersey City

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

CUSO

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-02-12

Application Deadline:

2025-04-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.