Job Title:

Associate Director Service Delivery

Job Description

Lead service delivery strategy to ensure key metrics attainment, driving revenue and profitability, acting as a strategic advisor to solution for immediate client needsManages communication and overall relationship with client and internal partners; ensuring detailed planning, budgeting, and monitoring team operating objectivesResponsible for driving cross-functional integration and collaboration to support consistency, best practice sharing, and identifying areas for improvement within program(s)Develops and directs client operational strategy ensuring adherence to contractual requirements and program performanceDirects and manages all components of capacity planning inclusive of resource groupsOwns success of the financial performance of client programsDirects and oversees client invoicing to ensure accuracyLeads client projects and initiatives to enhance program performanceNegotiates as a core team member in the delivery of our contractual obligationsCreation and execution of quarterly business reviews and executive reviewProvides significant input on budgets, financial analysis and pricing models

Candidate Profile

Extensive experience leading service delivery strategyProven experience of managing operations within a contact centre environmentExperience managing P&LMastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associatesAdvanced Microsoft Office skillsProven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-riented business environment.Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level managementDemonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuityDemonstrated ability to lead and mentor team on developing lasting customer relationshipsExtensive understanding of the organization's business operations and industry.Advanced ability to comprehend, analyze, and interpretStrategic thinker with demonstrated ability to influenceDemonstrated ability to find win-win outcomes in negotiation

Location:

PHL Makati City - Glorietta

Language Requirements:

Time Type:

Full time

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