Before You Apply:

*This position is not eligible for work authorization.*

About the Program:

At Pega, we understand that life happens. Whether you took a break to welcome a new family member, support a loved one, serve in the military, explore the world, or embark on a career shift through education, we're committed to smoothing your return to the workforce.   

 

Pega’s Return-to-Work program is a 16-week paid “Returnship” for experienced professionals who have at least 5 years of experience and are returning to the workforce after taking at least a 1-year hiatus. This is your chance to showcase your expertise, refresh your knowledge, contribute to meaningful projects, and relaunch your career!  

 

The program offers specialized onboarding and professional development opportunities, including mentorship and skills training in collaboration with our Learning and Development Team, to support your transition and growth.

Meet Our Team:

You will be a key member responsible for the availability and reliability of Pegasystem's cloud service offerings.  We operate as a global follow the sun 24x7 team with locations in Bangalore, Sydney, and the United States East Coast. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

Picture Yourself at Pega:

A passionate Engineer who loves problem-solving, is familiar with cloud infrastructure fundamentals and is highly motivated to constantly learn and grow. Our goal is to ensure that we successfully deliver high-service uptime for our environments. You will deliver best in class support by collaborating and communicating with customers and internal stakeholders.

What You'll Do at Pega: Manage and monitor customer environmentsHandle alerts, incidents, service requests and changes within SLAAccess, analyze and prioritize tickets, follow standard operating procedures (SOP) for known issues, and escalate when requiredExecute tasks including monitor service health, restart of client environments, handling logs, increase storage, whitelist IP addresses, troubleshoot access related issues, deploy system updates and patches, run queries and scripts, etc. Handle incoming customer phone calls, triage new client submitted tickets and route to Cloud and Product teamsIdentify opportunities for automation of repeated operational tasks and reduce toilAdapt to changing business goalsWho You Are: Possess customer obsession and proven empathy towards customersAn analytical and problem-solving mind to quickly evaluate customer issue or request, and act accordinglyWorks well with cross-functional global and remote teams Demonstrated ability to learn new or unfamiliar technologies, techniques, and tools quickly to meet our business requirementsComfortable working in a fast-paced, enterprise environment

 

What You've Accomplished:

You are skilled in AWS, Linux, technical support, and systems monitoring, and have accomplished the below:

Understanding of cloud-based infrastructure, platform, and application services1-2 years of experience in enterprise scale Linux Administration1-2 years hands-on operational experience with Amazon Web Services (AWS) 1-2 years of technical knowledge in supporting, monitoring, and troubleshooting cloud applications, databases, and infrastructure (like Java applications, tomcat, RDS Postgres, New Relic, DNS, VPN, etc.)Must be eligible to support FedRAMP (US Citizenship)Pega Offers You: Opportunity to collaborate with diverse global teams on real-time, impactful projects and initiativesCompetitive salary and perksCasual and fun work environmentProfessional development and skills training in partnership with a specialized taskforceStructured manager and mentor programSupport system from Return-to-Work AlumniPotential for a full-time offer Job ID: 21744