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Associate Field Engineering Specialist - San Francisco / Bay Area, CA

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity:

Roche Support Network is dedicated to providing exceptional support to customers. As an Associate Field Engineering Specialist you will:

showcase your expertise in technical repair for Roche assigned product lines

offer valuable service to laboratory customers in your assigned territory

provide routine technical support, on-site service and repair of Roche products

serve as a customer contact for technical and service-related issues and perform preventative maintenance

diagnose and resolve mechanical, hardware, software, and system failures

document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction

This is a field-based role - the territory is within the San Francisco peninsula, East Bay & South Bay areas.

Travel: travel requirement in Indianapolis for formal training and co-travel within Northern California/Reno areas for training purposes.

Who You Are:

​Associate Field Engineering Specialist

High school diploma and 2 years of technical school or equivalent military training or equivalent work  experience

2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or equivalent level of competency attained through appropriate training curriculum or Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field

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Preferred Qualifications:

Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation

Good written/verbal communication, organization and prioritization skill

Highly effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships

Knowledge of basic chemistry

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Relocation benefits are available for this job posting

The expected salary range for this position based on the primary location of California is $60,800.00-112,800.00.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

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At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.