Job Title: Associate Gateway Agent

Job Description

We are seeking an Associate Gateway Agent who will be responsible for maintaining operational excellence in international shipping, facilitating relationships, and ensuring accurate documentation. This role involves processing and assembling required documentation for air, LCL, or FCL shipments, updating shipment logs, and responding to customer inquiries.

ResponsibilitiesUnderstand the processes, documentation, and terminology involved in international shipping from purchase order issuance through the delivery of the cargo.Initiate, prepare, process, and assemble all required documentation for air, LCL, or FCL shipments.Ensure documentation is accurately processed, distributed, and released to the carrier, customers, and agents in a timely manner.Apply industry knowledge and critical thinking to adapt processes and create solutions in response to challenges.Execute and coordinate tasks to meet all SOP requirements, including submission of SLIs to carriers, ocean export bills of lading, shipment updates, processing pre-alerts, tracking shipments, and invoicing.Create, maintain, and update shipments in Navisphere, ensuring accurate data.Ensure a high level of data integrity on the master level of a consolidation, including routing, eManifest status, master level data, and documents.Communicate clearly and effectively with overseas offices, agents, customers, and outside vendors to ensure a smooth flow of shipments.Promote a positive working relationship with all team members.Work according to local and global laws, regulations, and procedures.Access airline tracking sites and update systems to match with company systems, ensuring consistency across platforms.Update logs with information such as weather delays.Respond to customer inquiries about shipment delays, provide explanations, and close out events in the system.Print out master bills, manifests, and other documents, and assemble them for handoff to the warehouse.Monitor and track shipments to ensure timely delivery.Essential SkillsCustomer service orientedProficiency in Microsoft OfficeEntry-level experience is preferredComputer navigation skillsProficiency in Microsoft Outlook applicationsData entry skillsAdditional Skills & QualificationsHigh school diploma or GEDAttention to detailTeam-oriented mindsetOutgoing and outspoken personalityExperience in logistics, LCL, and FCLWork Environment

This role requires working Tuesday through Saturday, with hours from 8 AM to 5 PM on Tuesday through Friday and 8 AM to 5 PM or earlier (until done on Saturday). The office is located in a building with an attached warehouse in Des Plaines. The work environment is business casual and jeans are allowed. This role is fully on-site; However, hybrid work may be allowed down the road. The company promotes a fun and family-oriented culture with various events and opportunities for growth into different departments and management. Leadership is dedicated to training and development, offering competitive benefits, stock options, and a bonus opportunity each March once permanent.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Des Plaines,IL.

Application Deadline

This position is anticipated to close on Mar 1, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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