Associate Global Implementation Program Manager

ADP Celergo Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates.

The Associate Implementation Program Manager is fully responsible for the end-to-end delivery of ADP Celergo’s global implementation programs. The Program Manager acts as client Account Owner throughout the Client’s ADP Celergo Implementation journey, acting as single point of Associate contact for the Client’s Program leadership. They will ensure all Project teams are equipped to deliver their Projects in-line with the Program rollout, scope and budget.

Role objectives:
• To stand as ADP single point of contact facing the Client (HQ/Program leadership) for the
implementation Program for global clients.
• The Program Manager will act as the first escalation point for the program in the governance model
• To manage efficient global implementation programs of ADP Celergo alongside one other ADP
product and/or service within the scope of the program (ADP Workforce Manager, ADP Integration
solutions, Payment Support Services, etc.) across the Client organization.
o These programs are typically multi-region SBS with no more than 10 countries and less than
1k employees
o These programs will be managing programs for Mid-Market clients
• Monitor and manage the client relationship and satisfaction at headquarters level throughout
implementation.
• Provide a consultative approach to solve potential issues that may prevent the satisfactory and
timely completion of the global program.
• To ensure a high-quality transition from implementation to service with the assigned Client
• Success representative (at HQ level).
• To participate into business improvement projects, support pre- engagement meetings with client
and prospect clients.

Responsibilities:
• The Program Manager should have a good understanding of the client, their global objectives for the program to enable them to communicate this internally, setting clear program objectives for the
project teams.
• To develop, produce and manage the Program Charter to ensure timely achievements of all ADP
Celergo countries and services within the Client’s contract.
• To organize and lead Steering Committee and other meetings with key stakeholders as needed to
review Program status and discuss issues, risk, resolutions, possible mitigation plan and workaround as needed
• Reporting to client HQ, internal stakeholders.
• To coordinate and act as an escalation point for all involved parties during the length of the
implementation.
• Lead the different Project Teams, ensuring alignment with the Program objectives and supporting
the Project Teams to deliver in line with client contractual commitments.
• Acts as a mentor/role model for other colleagues and coaches, gives feedback effectively in a timely manner to the project teams to ensure ADP standards are met
• Keeps up to date with ADP product roadmap, service offerings and pro-actively works with the
relevant internal teams to give feedback on enhancements/improvements
• To survey each "go live" within a month for feedback, check Client satisfaction and develop an
action plan to resolve any residual issues.
• Ability to work independently and collaborate in teams
• Ability to work in complex environments and governance
• Ability to work in a matrix organisation working closely with senior executives
• Ability to build and grow strong relationships with internal partners across technology, product,
implementation, service, and legal.
• Demonstrated ability to effectively communicate with executive level managers in a program oriented setting where project risk is substantial and communication requirements high
• Manage escalations throughout the duration of the program, with a program leader mindset,
bringing the best path and obtaining leaders´ decisions, if necessary.

Qualifications:
• More than 3 - 5 years' experience in implementing in global payroll or HR projects.
• Proven experience in Program management, Project Management
• Strong communication skills with the ability to communicate at all levels, adapting their style of
communication to the audience
• Ability and enthusiasm in animating virtual meetings involving international parties
• Ability to work on complex environments and governances
• International culture and ability to work in a multinational environment
• Must be able to understand HR/Payroll processes and high-level concepts
• Proficient in at least English. Additional languages are pluses

Education:
• University degree or comparable education
• Payroll (and HR) related training is an advantage
• Project management certifications are an advantage

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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