Alarm.com is dedicated to providing the best technical support and customer service to our partners and legacy subscribers. We are seeking an exceptional HR professional to join our Human Resources team at our CORE office. The ideal candidate will have a growth mindset, a passion for interacting with and understanding employees at all levels, and the ability to build strong, lasting relationships that influence decision-making and changes. They thrive in fast-paced, dynamic environments where ambiguity is a challenge, not a roadblock, and they know how to keep things fun!

Responsibilities:

HR Programmatic Support & Coaching: Provide HR programmatic support, thought partnership, and coaching to all levels of the Customer Support organization. Trusted Advisor: Serve as a trusted advisor to managers and individual team members to help them deliver their best work every single day and coach on a variety of people issues. HR Guidance & Support: Offer HR guidance and support in performance management, employee relations, development and coaching, and organizational development. Assist with performance concerns, conduct issues, and disciplinary actions. Team & Manager Development: Proactively assess team and manager development needs, make recommendations, and implement appropriate solutions. Monitor the "pulse" of the employees to ensure a high level of employee engagement. Problem Solving: Solve problems and identify root causes of issues. Design and implement solutions that cut across multiple disciplines, even beyond people and organizational solutions. HR Integration: Partner with Recruiting, Learning & Development, Compensation, Legal, and HR Operations teams to implement solutions and help scale the business. Other duties as assigned

Qualifications:

Experience: 3+ years’ relevant experience in an HR role with a focus on employee relations and performance management. Proven experience working with non-exempt employee populations, including call center environments. Experience in coaching manager-level employees on performance management and day-to-day operations. Experience working with leave management, including FMLA, short-term disability, etc. Skills: Able to balance multiple time-sensitive deliverables and effectively prioritize, organize, and manage time. Proven employee relations experience with the ability to manage delicate situations with fairness and appropriate outcomes. Strong client-service focus and ability to build and manage relationships across different levels and functions. Proactive and results-oriented with strong attention to detail and excellent follow-through. Commitment to excellence and high level of integrity; ability to exercise strict confidentiality and sound judgment. Experience thriving in a constantly changing environment.

WHY WORK FOR ALARM.COM?

Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers. Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team! Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business. Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.  By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies: Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.