·         Contacts clients following established guidelines to recover delinquent balances ·         Contacts clients to update billing information ·         Responds to clients’ inquiries or complaints regarding company products, contractual agreements, licensing, and billing  via incoming telephone calls, written correspondence, or email, and uses various system work queues ·         Reviews and research problems with respect to established policies, billing, procedures, contractual agreements, and licensing practices ·         Follows up on manager requests, internal requests, and escalated issues ·         Coordinates problem resolution with appropriate departments