Job Title: Associate III - Product Design (User Research)

Overview:

The Associate III - Product Design will design and develop human-centered digital products with a focus on ease of use, interaction, and visual design, ensuring a delightful customer experience. The role involves collaborating with business, technology, and product teams to translate product vision into actionable design propositions.

Responsibilities:

- Contribute to deliverables such as customer journeys, empathy maps, and opportunity maps.

- Establish the look and feel for various interfaces, including websites, mobile devices, apps, kiosks, games, and wearables.

- Create screen layouts within brand guidelines that reinforce the brand’s style and voice.

- Design user-centered interaction models, wireframes, low-fidelity and high-fidelity mock-ups, interactive prototypes, MVP beta, and production-ready applications.

- Develop user interface elements and UX specifications, adhering to Design Language Systems and brand guidelines.

- Collaborate with multidisciplinary teams including product engineers, product managers, business stakeholders, and other designers.

Requirements:

- Bachelor’s Degree or Diploma in Interaction Design, Human-Computer Interaction, Product Design, Visual Communication, New Media Design, Universal Design, or a related field.

- 4+ years of experience in digital design-related disciplines.

- Knowledge and experience in user research methodologies such as stakeholder interviews, contextual inquiry, co-creation workshops, customer journey mapping, service blueprints, and design sprints.

- Experience with user validation and evaluation techniques including heuristic evaluation, usability/accessibility testing, and eye tracking.

- Experience facilitating Design Thinking workshops is a plus.

- Hands-on experience with tools such as Miro, Mural, Figma (proficient), Adobe XD, Illustrator, Photoshop, and InDesign.

- Experience in designing for products/platforms and managing multiple complex design problems simultaneously.

- Understanding of web design and front-end development challenges including usability, responsive design, and cross-platform compatibility.

- A strong design portfolio showcasing user research work is required.