OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

The trusted leader in productivity, email security and compliance solutions for businesses of all sizes, Opentext Cybersecurity continues to grow by helping guide our customers through challenging cyber risks to ultimately find even greater opportunities. While we're passionate about helping our customers succeed in the business world, we're also looking to expand our growing workforce in order to better help our customers scale. 

Opentext Cybersecurity is looking for a motivated and talented Implementation Engineer to join our team. We are a leading provider of cloud services creating big software using agile processes and modern technologies. If you are looking for a highly creative, continuously evolving and team-based work environment – one where you get to solve challenging problems, collaborate with talented colleagues, and make a difference – we would love to hear from you. 

 

What the role offers:

Demonstrating and conducting a walk-through for the client through the setup and implementation of Opentext Cybersecurity Services for prospective customersProviding technical and non-technical support and guidance to clients or other staff members regarding the use, operation, and maintenance of Opentext Cybersecurity servicesDelivering clear and effective presentations to pilot implementationsArticulating technology and product positioning to both business and technical usersWorking in conjunction with our sales team to ensure prospects enjoy a positive and productive experience while evaluating Zix AppRiver ServicesConducting on-boarding of new clients to Opentext Cybersecurity’s SystemsMaintaining full knowledge and hands-on proficiency with all company product lines and major competitors’ product linesTranslating customer business issues/opportunities into technical solution/business requirements

 

What you need to succeed:

Love and passion for helping customers and delivering a Phenomenal experienceAbility to prioritize and work responsibly with or without direct supervisionAbility to Multi-Task, manage tickets, chats, and phone calls simultaneouslyStrong interpersonal and presentation skills required, both oral and written, with the ability to articulate and educate others about complex technology simplyTechnical sales or support experience is a plus Other Qualifications/Technical Requirements:Extensive knowledge of information technology, computer environments, networking, troubleshooting, configuration, implementation, and applicationsAbility to troubleshoot complex issues remotely via phone/live chat/ticket conversationStrong internet proficiency, Cloud computing, SaaS-based security solutionsKnowledge of hosted email and email securityComprehensive understanding of networking technology – Windows networking, Active Directory, DNS TopologyWork Experience with Microsoft and Apple Operating SystemsWork Experience with Office 365, Microsoft Outlook for Windows and Outlook for MacAbility to work on weekends and after hours

One last thing:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned

 

 

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.