Associate Infrastructure Engineer Location: Makati City, PH, 1210 Flexible Work Arrangement: Remote Job Category: IT Career Level: Executive Requisition Id: 4903 **Duties & Responsibilities:** + Assist in configuring and maintaining IT infrastructure, including servers, storagen and network devices. + Perform onsite hardware installation, network patching, and troubleshooting. + Support on-premises and hybrid infrastructure solutions. + Assist in administering Office 365, Active Directory, and enterprise applications + Monitor system performance and assist in implementing improvements. + Help troubleshoot hardware, software, and network issues, escalating as needed + Conduct routine system checks to ensure reliability. + Follow security best practices and company IT policies. + Assist in enforcing identity and access management controls. + Support cybersecurity operations in collaboration with the Cybersecurity team + Provide Level 1 and Level 2 support for infrastructure-related incidents. + Maintain IT documentation, including procedures and troubleshooting guides. + Work with IT teams and business units to support infrastructure projects. **Requirements:** + Minimum 1-3 years of experience in IT infrastructure engineering. + Experience with on-premises, hybrid, and cloud infrastructure (Windows & Linux). + Understanding of networking concepts (Cisco & Meraki, firewalls, VPNs). + Proficiency in Windows client, servers administration and patching using SCCM. + Understanding of virtualization technologies (VMware, Hyper-V). + Basic knowledge of Microsoft 365, and Active Directory. + Experience administering Citrix VDI/Provisioning services. + Excellent problem-solving skills and service orientation. + Strong customer focus with a proactive, solutions-driven mindset. Desired Characteristics: + A self-driven individual who can set priorities and meet project deadlines. + Passionate about cloud technologies and automation. + Strong relationship builder, with excellent communication and collaboration skills. + Open-minded, adaptable, and able to facilitate a safe and collaborative work environment. + Strong personal values aligned with trust, honesty, alignment, and transparency.