The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Associate IT Business Analyst with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

Minimum 2-3 years' work experience with insurance

Good understanding of individual insurance products, operations and processes

Experience in life insurance policy admin system enhancement

Well organized and attentive to details, flexible with working hours

Good analytical and problem-solving skills, and disciplined with project scheduling

Self-initiated and have a strong drive to learn

Strong PC skills including MS Word, Excel and good understanding of SQL

Able to clearly articulate business processes and ideas verbally and in written English

Experience and knowledge in complicate testing execution and support

Required Qualifications:

Conduct system enhancement project and Resolve production issue reported by IT or user

Review and analyze requests / reported problem from various departments and work collaboratively to understand company priorities and ensure alignment with company goals

Produce user requirement documents and specifications, and mock-ups for proposed solutions

Perform impact analysis and deliver cost-effective solutions

Build consensus and facilitate discussion with related stakeholders, business partners and IT development teams

Participate in project planning from project initiation to closure and responsible for tracking requirement and testing progress

Act as an internal business system area expert and champion

Provide quality system training to business users

Execute test strategy, construct test plan and work with testing team on test execution to ensure the end product meets the business objectives

Own, investigate and resolve system and project issues

Plan and develop various reports to meet different business/regulatory needs, perform data analysis and integrity check

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement