Associate IT Support Technician
MD Anderson
The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report's 2024-2025 rankings. It is one of the nation's original three comprehensive cancer centers designated by the National Cancer Institute.
The primary purpose of the Associate IT Support position is to provide remote and direct desktop support for customers throughout the institution. An Associate IT Support technician acts to remediate issues at the desktop and system level.
OneIS Values: Integrity & Trust, Partnership, Quality
Complete OneIS training before the end of the fiscal year.
Ongoing Core Job Development
Obtain/Maintain Dell Certifications.
Obtain/Maintain Apple ACMT Certifications.
16 Hours of Job-Related Education.
ITOPs Desktop Support Operations - Standard Loan Pool
Remediate issues at the desktop. Ensure all leased and purchased assets meet minimum institutional standards, to include encryption before delivery to clients. Perform Loan Pool process duties. Securely track and properly assign computer equipment associated with the Loan Pool.
Participates in project assignments
Participates in project assignments as needed within an operational environment. Maintains project flow and is responsive to institutional needs.
Other duties as assigned
Education: High school diploma or equivalent.
Preferred Education: Bachelor's Level Degree
Preferred Certification: CompTIA A+ Certification, Microsoft Certified Professional, Apple Certified Macintosh Technician
Preferred Experience: MAC support experience.
Onsite Presence: Is Required
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
Requisition ID: 173058 Employment Status: Full-Time Employee Status: Regular Work Week: Days Minimum Salary: US Dollar (USD) 51,000 Midpoint Salary: US Dollar (USD) 64,000 Maximum Salary : US Dollar (USD) 77,000 FLSA: non-exempt and eligible for overtime pay Fund Type: Hard Work Location: Onsite Pivotal Position: No Referral Bonus Available?: No Relocation Assistance Available?: No Science Jobs: No
#LI-Onsite Apply
The primary purpose of the Associate IT Support position is to provide remote and direct desktop support for customers throughout the institution. An Associate IT Support technician acts to remediate issues at the desktop and system level.
OneIS Values: Integrity & Trust, Partnership, Quality
Complete OneIS training before the end of the fiscal year.
Ongoing Core Job Development
Obtain/Maintain Dell Certifications.
Obtain/Maintain Apple ACMT Certifications.
16 Hours of Job-Related Education.
ITOPs Desktop Support Operations - Standard Loan Pool
Remediate issues at the desktop. Ensure all leased and purchased assets meet minimum institutional standards, to include encryption before delivery to clients. Perform Loan Pool process duties. Securely track and properly assign computer equipment associated with the Loan Pool.
Participates in project assignments
Participates in project assignments as needed within an operational environment. Maintains project flow and is responsive to institutional needs.
Other duties as assigned
Education: High school diploma or equivalent.
Preferred Education: Bachelor's Level Degree
Preferred Certification: CompTIA A+ Certification, Microsoft Certified Professional, Apple Certified Macintosh Technician
Preferred Experience: MAC support experience.
Onsite Presence: Is Required
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
Requisition ID: 173058 Employment Status: Full-Time Employee Status: Regular Work Week: Days Minimum Salary: US Dollar (USD) 51,000 Midpoint Salary: US Dollar (USD) 64,000 Maximum Salary : US Dollar (USD) 77,000 FLSA: non-exempt and eligible for overtime pay Fund Type: Hard Work Location: Onsite Pivotal Position: No Referral Bonus Available?: No Relocation Assistance Available?: No Science Jobs: No
#LI-Onsite Apply
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