About us

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration. 

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!

Job purpose

The Associate IT Technician is primarily responsible for customer environment, executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers).  The Client Technologies Specialist also provides on-site support for the IT infrastructure teams as needed.

Key responsibilities

Service Delivery ResponsibilitiesHelps to build and maintain good relationships with staff and IT infrastructure teamsEnsures quality services are performed to the agreed SLAEnsure that systems, processes, and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoingUnderstands Incident, Problem and Change Management principles Ensures first class IT Service Delivery across locations for infrastructure services Ensures that remote and on-site support issues are resolved to customers satisfactionSupport the setup of processes around Service Management Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities Support of Local Production/Manufacturing Connectivity Printer installation, configuration & supportSmart hand for Hosting services (physical reboot / racking of new/old servers or other equipment)Knowledge of technology skillset used in conference room and streaming technologyClient & Asset Service ResponsibilitiesGeneral Computer Desktop & Laptop supportConfigure new and existing devices according to corporate standards for deploymentDesktop Application installation and troubleshootingMaintain Licenses Management and version controlHardware Refresh Project involvementMaintains client security settings (e.g. admin rights, software installs, etc.)Service Desk ServiceSupport staff by phone, email, chat, etc.Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed 1st & 2nd Level Support and troubleshooting of issuesFollowing ITIL principles in ticketing system and maintaining high SLA standards

What we’re looking for

BA/BS in Information Technology related field3+ years working in Information TechnologyExcellent Verbal Communication SkillsExcellent Written SkillsAbility to multi-taskStrong customer focus and service deliveryProcess managementDrive for resultsListening and action orientedComfortable presenting technical topics to technical and non-technical associatesProblem solving with functional / technical skillsAbility to engage and work with outside vendors or partnersSelf-motivated with strong work ethicAble to work independently, leading small to medium projects or participating in enterprise, or global projectsProvides input to the development of key support processes or proceduresAbility to understand local operations but also learn and understand the global enterpriseExpertise and practice with a manufacturing environmentCisco basics, Exposure or work with ServiceNow ticketing systems, SCCM, and Active Directory

What we believe

Inclusion-We value diversity in people, ideas, and experiences. Integrity- We believe in transparency, authenticity, and depend on each other to deliver what we promise. Excellence- We contribute to our developments by seeking knowledge and sharing information. Responsibility- We care about our local communities and the global environment. Collaboration- We are one BorgWarner.

Safety

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

Equal Employment Opportunity

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

Visa Sponsorship

BorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.

No Unauthorized Referrals from Recruiters & Vendors

Please note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

Join the company that is creating solutions that support a cleaner, more energy-efficient world.

For more information about BorgWarner, please visit www.borgwarner.com

Salary Range:

$60,400 - $83,050

Internal Use Only: Salary

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