Job Description

Summary

Member of the Field Services Support team providing support for a 24/7 operation. Performs user support functions and supplemental project work during appointed shifts. Creates and ensures standards (SOP) are adhered to and documented so as to standardize support. Should also be prepared to respond to a constantly changing list of priorities with the intent to carry each task to completion. This person must be team and customer service oriented.

Essential Duties and Responsibilities:

Provide input to the development of applications on technical issues that may result in changes/enhancements to policies and procedures for all CHS systemsRemote and Deskside incident management and Hardware / Software deployment and troubleshootingPerforms Deskside functions associated with internal and external customer-based needs, General LAN Network troubleshooting, and Avaya Phone and Mobile Devices supportPerforms corrective procedures for prevention or system recovery supportEmployee Onboarding/Offboarding, GSuite requests including Shared Drive and Group management, Manages users IDs as necessary, to include the addition of users to individual applications and distribution groupsUpdates operational procedural documentation as needed to reflect new or modified procedures, and a SME with the ability to mentor team members

Minimum Qualifications:

Required Education: High School Diploma
Preferred Education: An Associate’s Degree or higher in an IT related field or equivalent experience

Required Experience: 2+ experience supporting Active Directory for end-users
Preferred Experience: 4+ years of experience troubleshooting IT infrastructure, including network, PC, software, and servers

Physical Demands:

In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:

Ability to work on multiple projects simultaneouslyPossess excellent written and verbal communication skillsAble to lift over 45lbs.