Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Job Description/Preferred Qualifications

Role requiring intermediate level System Administrator to jump in and work with IT department.

Top Daily Responsibilities

Work on SNOW ticketing queueLevel 2-3 technical escalation incident tickets for break\fixGathering requirements for Service RequestsFacilitate stakeholder weekly Change Management Meetings with Support TeamsOversee Project & Deployment progress.Follow-up on Project Activities ensuring priority & deadlines are met.Update extended team of all activities working during US Pacific HoursWork closely with other Functional IT Teams E.g., SCCM, Active Directory, etc.

Additional Responsibilities:

- Troubleshoots software deployments, OS/Application Updates, Active Directory, ConfigMan, and MEM

- Meeting and coordinating with other local Technology department members on product installation, training, and support

- Coordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation, training, and support to satisfy various department needs

- Assisting with special projects on various issues as needed

- Documentation; write and update documentation of all IT/Systems Processes

- May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.

Must have:

- Experience in supporting end-users (in person / remote) in a corporate environment

- Knowledge of WIN 10/11, MS Configuration Manager, MS Endpoint Manager, MS Intune, Active Directory, Group Policies, CMD syntax & scripting,

- Be able to troubleshoot; WIN 10/11, Office 365, computers/laptops SW and HW (on windows)

- Communication skills; be able to assist users and explain issue in non technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts

- Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team

- Able to work independently as well as with a team

- Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.

- Knowledge of ITIL and ITSM best practices

Nice to have:

- 4-year college degree in relevant field

Minimum Qualifications

Bachelor's Level Degree or related work experience of 5 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.