The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

As an Associate Lifecycle Manager, you’ll help to develop customer journeys that are focused on activation, engagement and retention. They support email and SMS campaign strategy, creative development and testing roadmaps.

About the Role

Design, develop or modify software and/or software systems by using various programming languages depending on the need of the product and also taking the service architecture into considerationModify existing software to fix errors, improve the overall quality and functionality or update integrations with other softwareAnalyze user needs to determine how software should be built or if existing software should be modifiedDevelop and/or perform software automated testing procedures, solutions, and frameworks to ensure software functions as neededTranslate business requirements and specifications into usable and scalable softwareProcess and understand capabilities and limitations of data outputs from the softwareUnderstand and assist with technical infrastructure of an application or systemTroubleshoot performance issuesLead design and code reviewsLead delivery estimatesDetermine and execute the software deployment processAnticipate and communicate blockers, delays and cost ballooning within the team’s projects before they require escalationEnsure expectations with the team and external stakeholders are clarified between all parties involvedMentor other software engineersLook for security vulnerabilities in codingParticipate in discussions about the team’s future vision and strategy

About You

Minimum Qualifications

Bachelor’s degree in business administration, marketing, communications or a related field2 years of experience in marketing, focusing on email and/or customer relationship management (CRM)Previous experience in running A/B tests and analyzing performance metricsFamiliarity of Salesforce Marketing Cloud or comparable martech CRM toolsStrong communication and organizational skillsUnderstanding of CAN-SPAM, SMS compliance / TCPA laws and email security sending protocols

Preferred Qualifications

Experience with FinTech or Financial Service industry productsExperience using Project Management toolsAnalytical skillsUnderstanding of email marketing, SMS, push notifications and direct mailExperience with audience segmentation and data analysis

What You’ll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About Us

Headquartered in Detroit, Rocket Loans was established to create the most simple, rocket fast personal loan process. We assembled a top-notch team of individuals combining new, passionate team members with some of the best veterans from Rocket Mortgage to create the most user-friendly lending platform in the world. We have given it our best to create an experience that is best-of-breed in the personal loan industry and commit even more to continuously improving it. At Rocket Loans, you’ll build a career that helps you achieve your professional goals while helping clients get the loans they need to reach their financial goals. We’re looking for innovators and those unafraid to disrupt the status -quo. With an inclusive culture and opportunities to make a positive impact, we’re here to help you foster your career growth.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at Careers@myrocketcareer.com.                    

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.