**Responsibilities:** • Leading the team with focus on quality and compliance, while fulfilling deadlines • Managing the regular and ad-hoc workload, distribution of tasks, monitoring FTEs, driving development sessions with team-members • Point of contact for Local Finance and Sales Support teams cross-locations • Act as a trusted point of contact for escalations and high priority issues related to the billing/revenue process • Oversight of billing and revenue process in accordance with Policy requirements and other business processes guidelines • Communicate effectively with necessary parties to ensure order/ details and documentation are updated, and appropriately entered in the system • Coordinate with Local Finance and/or Sales support teams for error resolution • Ensure billing activities are performed timely (within the SLA) • Ensure billing quality (policy adherence, accuracy) • Create and update KPI and ad-hoc reports • Identify and communicate potential policy and/-or operational improvements that will enhance billing process quality • Adopt, communicate, and enforce internal policies and guidelines **Requirements:** • Relevant experience of 5 years in Finance department/Operations and prior experience with leading and developing people • Prior leadership experience is an advantage (experience with leading teams of approx. 15 employees) • Strong process knowledge in Order to Cash • Proactivity and ownership oriented • Outstanding communication and negotiation skills in Stakeholder’s relation management • General accounting knowledge • Analytical skills, Ability to interpret the data and drive improvements, make recommendations for process changes • Plan, think and make decisions in strategic context • Excellent communication and presentation skills, result-orientation, responsibility, flexibility • Managing of stressful situations • Fluent English, other languages are advantage • Experience of working in Shared Service Centre/Retained/Outsourced environment • Excellent leadership and managerial skills IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes. To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled