Job Title: Associate Manager, Business Intelligence & Insights (TCF) Job Description The BI Associate Manager position is a hybrid role where, in addition to people management, the individual is responsible for the daily production of reports, special report inquiries, and related distribution. This role involves analyzing existing projects, offering consultation on reporting decisions, and assisting in both processes building and the development of improved reports. **Requirements:** + Bachelor's degree in business administration, Information Systems, or related field. + Minimum of 3-5 years of experience in a reporting or analytical role. + Experience with call center business and computer support systems preferred. + Knowledge of database technology, including Oracle or familiarity with SQL. + Proficient in Microsoft Office Suite. **Responsibilities:** ​ + Produce ad hoc reports, trend data, and respond to client inquiries. + Provide consultation to business leaders on reporting needs, trend analysis, and report improvement opportunities. + Coordinate the implementation of reporting processes. + Develop new reports/graphs, production schedules, and modify existing reports. + Utilize new data sources for report development. + Communicate with project managers to understand client report needs. + Produce and verify daily electronic reports using reporting tools. + Distribute reports to internal and external clients via e-mail and electronic feeds. + Maintain existing reports as well as monthly and year-to-date summaries. + Produce trending reports upon request. + People Management: + Management team in terms of reporting directions. + Conduct performance reviews and identify improvement opportunities. + Handle administrative requirements for team members. + Ensure monthly one-on-one coaching sessions take place. + Audit employee reports to ensure accurate and timely delivery. **Desired Soft Skills:** + Communication: Strong written and verbal communication skills to effectively liaise with clients and team members. + Attention to Detail: Meticulous attention to detail to ensure accuracy in reports and data analysis. + Problem-Solving: Ability to analyze problems and develop practical solutions. + Team Leadership: Ability to manage and motivate a team, fostering a collaborative environment. + Time Management: Exceptional organizational skills with the ability to prioritize tasks and meet deadlines. + Adaptability: Flexible in adjusting to changing business needs and work environments. + Interpersonal Skills: Capable of building and maintaining professional relationships. **​Career Framework:** + Requires knowledge and experience in the reporting discipline; still acquiring higher-level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds organizational knowledge and enhances processes and customer relationships. Solves a range of straightforward problems with moderate guidance. Location: SLV Work-at-Home Language Requirements: English (Required), Spanish (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**