Responsible for needs analysis, design, development, and evaluation of engaging training in a variety of modalities, including online, virtual instructor-led or in-person learning, including leader materials, simulations, paper-based training materials, engagement components, workshops, assessments) to support various Yum products, people development, process or system initiatives. Must have the ability to drive a focus on building people capability through innovative and creative training solutions, and gain alignment with Cross-Functional partners.

Project Management (20%)

Gain alignment with cross-functional partners and key stakeholders to influence training strategy. Set timelines and work with cross-functional partners to meet key deliverables.   Manage multiple-moving parts of projects as needed. Manage project training budget and costs. Ensure deliverables are on time, on budget, and meet expectations. Partner with outside vendors to deliver projects that meet expectations on time and within cost.

Design/Develop Content (60%)

Own the full-cycle design and development training programs, tools, and resources. Leverage learning models to deliver impactive and effective learning experiences. Apply various scalable approaches (eLearning, digital, videos, micro-learning, gamification, etc.) to best support the learner and business needs. Employ storytelling techniques to captivate learners and enhance comprehension and retention. Clarify learning objectives and link training to organizational performance. Gain cross-functional alignment and leadership buy-in for training content. Manage existing role-based curriculum and components and update as needed.   

Content Management and Communications Execution (20%)

Maintain and optimize content management system(s) (CMS). Ensure training materials are up-to-date, visually engaging, and on-brand. Coordinate the distribution of training materials and internal communications across digital platforms.

Build Know How and Evaluate Effectiveness (5%)

Serve as learning/communications expert on project who challenges the status quo by offering creative solutions. Educate cross-functional partners on the roles and accountabilities of training. Continually seek innovation to improve content design and the learning experience. Stay up-to-date on learning industry trends and innovations. Curious mind-set with a passion for our restaurants. Measure and improve the efficiency and effectiveness of training delivery.

Education/Certifications 

Bachelor’s degree preferred (Instructional Design, Adult Learning, Communications, Media Production or similar degree)

Experience    

Years of Experience – 2-3 years of experience in a related training role. Proficiency in Adobe Creative Suite or similar content creation tools. Understanding the practical application of ADDIE model and adult learning theories and principles. Well versed in learning developer software programs and similar programs used to develop content. Demonstrate the ability to effectively navigate ambiguity by adapting to changing priorities, making informed decisions with limited information, and maintaining progress on projects despite uncertainty. Proficient in utilizing and managing Content Management Systems (CMS) to organize, update, and deliver instructional content. Ability to perform in a fast-paced environment.   Strategic and forward-thinking, and creative with high standards and attention to detail.  Desire to continuously learn and innovate. Well-organized and self-directed individual with strong project management skills and a team player. Strong analytical capabilities with good judgment and strong operational focus. Excellent verbal and written communication skills with the ability to make successful presentations to individuals/groups at all levels within the organization.   Ability to influence various partners, including teammates, cross-functional partners, and other stakeholders. Strong follow-up skills and ability to hold accountability at all levels of the organization. Strong problem-solving capability – to analyze issues and use creativity to identify resolutions.