Company Description

As Associate Manager - Business Analyst, you are responsible for analyzing and optimizing business process to enhance operational efficiency, improve service delivery and achieve client and company goals. 

Job Description

In this role, you will have to:

Analyze existing business process, workflows, and operations within the ProgramIdentify process bottlenecks, inefficiencies, and areas for improvementWork closely with process owners to understand the requirements and pain pointsCollect, organize and analyze data  related to process performance, quality and KPIsGenerate reports and insights  from data analysis to drive decision making collaborate with clients and internal stakeholders to gather and document business requirementsTranslate business needs into clear and actionable requirements for process improvementPropose and design process improvements and optimization to meet client and company objectivesDevelop detailed process documentation, including flowchart and SOPsManage and oversee the implementation of process improvement and changes 

Qualifications

Our most successful candidates will have:

Proficient in MS Office tools (Excel, Powerpoint, etc)Strong analytical and problem-solving skillsExcellent communication and interpersonal skillsProficiency in data analysis tools and software Proficiency in Salesforce Analytics Studio, Amazon Connect and Power BI

Additional Information

Internal Qualifications:

Must have FY24 PDP score of Exceeds Most or Clearly ExceedsTenure of at least 18 monthsNo Active DA