Job Description:

Job Description:

People manager, Principle contact for operational issues representing delivery of services in his/her span of management (all processes) to the customer, Owns customer operational relationship: develops & nurtures to excellent customer satisfaction, Develops and nurtures middle management or Process owner level relationships with the customer, Owns performance metrics & reporting, escalation management & communication plan, Develops strategies and processes with customer in areas such as performance metrics and measure, escalation, change management and communication.

Key areas of Responsibilities:

Track and report Service Level Agreement (SLA)Key point of contact for customer related activitiesResponsible for preparing reports, presentations, etc. for the customer and managementCoaching and monitoring the team | Providing continuous feedbackResponsible to ensure that the team is updated on all process updates and participates in regular knowledge sharing interactionsTo ensure effective training for new hires by the right SMEsAssign the roles to the team membersConduct periodic knowledge sharing activities and practicesEncourage knowledge sharing among the teamResponsible for people’s growth and groomingResponsible for performance review of the teamAdhere to Month End Closer/Year End Closer time linesGoal setting and performance appraisal for the Team Explore for continuous process improvements and share best practices across teamsContribute to team metrics by achieving stated productivity and accuracy goals on a daily basisMIS Reporting on in progress & Pending | Daily update on the execution of remedies agreed on for call reduction  | Preparation of Pending Escalation File |Validation and Escalation of aged cases

Knowledge and Skills Required:

Bachelor’s Degree or higher in Accounting> 8 years relevant business experienceTechnical expertise: Expertise in handling functions on an ERP platformGood knowledge on Accounts Payable ProcessAbility to provide exceptional customer experienceAbility to understand & analyze an issue or problem and to develop & suggest corrective actionsGood interpersonal skills and team playerExcellent Client Management skillsExcellent Leadership, Business communication, presentation & negotiation skills required.Strong communication skills (verbal and written, strong command of English languageStrong Understanding of accounting concepts and principlesWorking knowledge and experience on ERP systemsGood Decision making, problem-solving and analytical skillsExcellent team management skillsTarget oriented with strong focus on meeting SLA commitmentsEye for detail and accuracy | Research orientedHigh tolerance of ambiguity and flexibility Target oriented with strong focusExperience in F&A applications [SAP, Oracle, any other ERP and MS Office applications]Good Attitude coupled with flexibility to work with the team and flexible to work in any shifts.

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