At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

 

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

Job Summary

This position is responsible for end-to-end sales and tender management for Recon & DTS (Digital and Technology Solutions) in contract negotiations, sales and clinical support for Surgical, Bone Cement and Patient Care, and providing after-sales service management. 

 

The role leads the execution of all tendering activities while ensuring comprehensive product support through clinical assistance, training, after-sales service coordination and inventory management. Beyond tender management, the position provides hands-on clinical support and manages all aspects of post-sale customer support, including troubleshooting, coordinating maintenance and repair services. The role also manages price negotiations and contract terms and maintains relationships with key stakeholders throughout the product lifecycle.

 

The position requires commercial acumen and technical expertise to ensure successful product implementation and customer satisfaction throughout the product journey. The role involves direct interaction with healthcare professionals, internal stakeholders, and service providers to maintain high standards of product support and service delivery standards.

Principal Duties and Responsibilities

Tender Monitoring & Submission

Monitor and identify new tender opportunities across all relevant platforms and sourcesLead the planning, organising, and execution of tender submission bidsCoordinate with internal stakeholders (sales, marketing, finance) to prepare comprehensive tender responses and coordinate with legal & compliance for contract reviewsManage contract lifecycle from award to completion in compliance with procurement standards, ensuring all tender submissions meet requirements and deadlines.Maintain comprehensive documentation for audit purposes.Track and report tender performance metrics

 

After Sales Service Management

Lead the coordination of all after-sales support activitiesManage troubleshooting processes for product-related issues & coordinate repair services and track resolution statusAnalyze service trends to identify improvement opportunities, oversee preventive maintenance scheduling and execution, maintain service records and documentationManage service contracts and warranties with liaison with technical support teams/ 3rd party’s vendor and service providers to ensure compliance with service level agreements (SLAs)

 

Clinical Support & Case Coverage

Provide technical guidance and product support to ensure proper usage during surgical proceduresConduct product demonstrations in clinical settings and tender process.Ensure proper product usage and safety in compliance during usageSupport emergency cases as needed and coordinate emergency technical support

 

Training & Education

Develop and deliver product training programs for healthcare professionals & conduct in-service training sessions for hospital staffCreate and maintain training materials and documentation, educate internal teams on product features and benefitsKeep stakeholders updated on new product developments and techniques

 

Pricing & Contract Negotiation

Lead price negotiations with customers for both tender and direct purchase opportunitiesDevelop pricing strategies in collaboration with business unit leadersEnsure all pricing agreements are properly documented and implemented in systems

 

Technical Support & Inventory Management

Coordinate with manufacturers for technical, repair and maintenance issuesProvide technical consultation for customer inquiriesCoordinate with logistics for parts delivery, manage inventory by coordinating and work with the Material Planner to forecast spare parts demand based on equipment lifecycle and usage patternsGenerate sales reports on the trending, turnover, and stock-outsMonitor product performance and submit investigations of product issues (PER)

 

Contract Administration & Stakeholder Management

Oversee contract lifecycle management from award to completionMonitor contract compliance and deliverablesMaintain contract database and ensure timely renewalsBuild and maintain relationships with key procurement contactsServe as a primary contact point for all Surgical, Bone Cement and Patient Care product-related queries.

 

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the \"essential functions\" for purposes of the ADA.

Expected Areas of Competence / Soft Skills Strong knowledge of tender processes, procedures, and medical device regulations are preferred.Strategic approach to market analysis and healthcare procurement with negotiation skills for contracts, tenders, and pricing Good selling and interpersonal skills plus a pleasant personalityStrong focus to drive salesExcellent customer service, desire to acquire knowledge and drive to succeedGeneral surgical/orthopedics knowledgeDesire to lead changes and create new opportunitiesEducation/ Experience Requirements Degree or Diploma in Life Science/Science, Nursing or business/marketingMinimum 4 years sales experience in the Orthopedic Implant sales to hospitals.Experience in nursing (operating theatre) is a bonusTravel Expectations On-call availability for emergency support Occasional overseas travel for training or tender presentations Flexibility for case coverage and technical support

EOE/M/F/Vet/Disability