Provide administrative support and coordination of medical services to patients. Ensure timely and effective communication between policyholders, financial representatives and medical providers to enhance the overall healthcare experience for our customers. To advocate the utilization of preferred partners services and increase customers’ satisfaction.  

The Job

Assist with scheduling appointments, requests for referral, and coordinating with healthcare providers Coordinate cashless admissions with healthcare facilities in a timely manner and assist in maintaining accurate records of arrangements Ensure timely communication with customers, agents, healthcare providers including hospitals and doctors Follow up on the medical journey with customers timely including visitation in medical institutions to provide emotional support and guidance throughout the patient journey Communicate with internal teams to ensure seamless service delivery On call standby to attend to incoming cases after office hours on rotation basis Assist with preparation of department reports Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

1 to 2 years of experience in healthcare or insurance industry will be advantageous Working knowledge of healthcare processes and procedures Excellent communication and interpersonal skills Ability to empathize with patients and families Analytical and able to think critically and creatively Strong organizational and time management skills High level of integrity, takes accountability of work and good attitude over teamwork Takes initiative to improve current state of things and adaptable to embrace new changes

 About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.