**Duties & Responsibilities:** + Support Medicare Retention Strategy Manager in overseeing and measuring a broad range of existing Medicare customer retention initiatives + Analyze, measure, and evaluate the outcomes of new member welcome events + Collaborate with stakeholder teams, including sales, to develop and implement a more comprehensive and effective strategy for new member welcome and education events + Manage events in assigned territories in the Healthfirst service area + Create a reporting mechanism to capture the outcomes of these events and their impact on member experience and voluntary disenrollment + Strategize with internal stakeholders (i.e., Marketing, Population Health, Sales) on new initiatives Healthfirst can leverage to improve member experience and reduce voluntary disenrollment + Monitor and Measure outcomes of initiatives, report findings, adjust actions + Additional duties as assigned **Minimum Qualifications:** + At least 6 months (nonconsecutive) experience in program or project management + Ability to travel around downstate NY, which includes the 5 boroughs, Long Island, Rockland, and Westchester + Ability to understand complex federal rules and guidelines and be able to ascertain business implications required. + Must have strong interpersonal skills + Technical skills: Microsoft Office (specifically Microsoft PowerPoint, Excel, and Word), corporate email systems and SharePoint **Preferred Qualifications:** + Experience managing business processes for project teams + Ability to build project plans or schedules + Ability to drive, track and report project execution progress + Ability to learn quickly and keep pace with fast-changing state and federal guidelines + Experience in a cross functional strategy team and/or other projects within the healthcare industry + Spanish speaker preferred **Compliance & Regulatory Responsibilities:** Confirm all new programming is allowable with Medicare legal and regulatory partners WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.