§ Embraces Embarc’s Leadership Best Practices and Mission to help our Members create the best vacations of their lives
§ Provides our Members and Guests with Authentic service
§ Ensures all Members and Guests are welcomed and registered to Embarc and acts as an ambassador of Embarc
§ Provides daily room inspections prior to check-ins according to our standards.
§ Provides switchboard and concierge services
§ Must be able to provide information regarding local areas of interest for guests
§ Liases and assists all other departments as needed or assigned
§ Administer all Club policies, procedures and standards
§ Ensures all duties on daily task list are completed and other related duties as required
§ Supports all food & beverage and Member Animation programs or initiatives
§ Performs cash and credit card handling duties
§ Handling guests complaints and concerns in an efficient and timely matter, otherwise referring the matter to management
§ Excellent oral and written communication skills
§ Computer skills, ability to compose and create emails, letters and memos
§ Responsible for securely issuing and consistently tracking keys for Members and Guests which may also include keys issued to and tracked for housekeeping and contractors/suppliers
§ Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
§ Follow up on Lost & Found and Daily Log for any outstanding issues. Takes action as required and instructed.
§ Willingly assists with other related tasks as required to facilitate daily operations or unusual circumstances
§ Performs other related duties as assigned
Compensation $23.70 per hour. Eligible employees may receive a quarterly “SALT” bonus if the property achieves established performance measures. Why do Team Members Like Working for us? Our Mission and Values A people-first culture Internal growth opportunities Being part of an industry leader in the hospitality field Employee Assistance Program that supports your physical and mental well-being Wellness allowance Recognition Program and Rewards Team Member and Family Travel Program providing reduced hotel room rates!