**Company Overview** With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. • Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly. • You will also drive process standardization, automation, and improvement in all aspects of Tax to ensure their scalability and continuing effectiveness. In relation to this, you will lead the development and formal documentation of processes and internal controls. You are expected to foster relationships with senior internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively with other organizational teams. Essential Duties and Responsibilities: • Strong problem solving, time management and priority setting skills • Develop strong relationships and alignment with our internal partners. • Ensure that all daily production requirements are completed each day with sufficient documentation to enable • Drive the establishment and refinement of the UKG Services process methodology and best practices • Generate operational metrics to communicate and manage the performance of the production team • Facilitate the delivery of training as required by internal or external customers • Performs interview process for new hires for roles within team. • Builds and maintains strong peer relationships within the team and across the organization. • Train team members on new or enhanced operation procedures and policies. • Implement quality control measures. • Other duties may be assigned from time to time Qualification: • Overall Experience should be around 8 to 12 • 4+ years of team leading or supervisory experience leadership role • Experience supervising Tax/Payroll Team representatives • Strong Knowledge on US Taxation (Federal, State, Locals) for both Employees and Employers portion • FPC or any Payroll related certification • 3+ years of process/operational excellence experience Preferred Qualifications/Skills: • 4- 5 + years of US Payroll/ US Taxation and/or services industry experience • Working knowledge of UltiPro is a plus • Must be proficient in Microsoft Office (Excel, Word, and PowerPoint) Interpersonal Skills: • Excellent written and verbal communication skills • Conflict resolution • Management experience • Excellent customer service skills • Ability to handle multiple tasks under tight deadlines • Highly motivated and team oriented **Where we’re going** UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.      Disability Accommodation  For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .  It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.