Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Associate Observability Engineer (Contract Based -1 year)

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.  

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are seeking an Associate Observability Engineer to join our growing Observability Team. Observability services are a vital part of keeping Five9 customers happy by determining our infrastructure and applications are working as expected.

This individual will support our Observability platform (Metrics and Logs) as we continue to provide the best Observability services to Five9.

Key Responsibilities:

Tier 1 maintenance / support of Observability Tools. Examples of duties: Provisioning of Users Answer Questions from other teams Working through Jira tickets Creating dashboarding Setting up new alerts Modifying Thresholds Tier1 OS Support. Examples of duties: Deploying new servers Patching servers Troubleshooting server crashes Support developers with deploying and maintaining application servers Receive instructions from Manager / Staff Engineers and be able to achieve the work with guidance from other team members.

 

Requirements

1-2 years experience as an SRE or similar experience with public cloud operators specifically GCP and AWS 1-2 years experience with Linux administration (CentOS / Ubuntu) 1-2 years experience with Network concepts using tools like ping,netstat, and similar tools Strong ability to learn new technologies and concepts quickly

 

 

Preferred:

1-2 years experience with kubernetes /docker 1-2 years experience with deploying applications with helm charts 1-2 years experience with hypervisor technologies ( vmware / kvm) Have used Observability tools such as Grafana/Prometheus for metrics, Elastic/Grafana Loki/ Splunk for logging, Grafana Tempo for tracing, New Relic/AppDynamics for APM

 

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

 

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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.