**Job Description:** **Qualifications:** Good typing skills with speed of 35WPM Good Oral & written communication Skills Ability to work in Different Shift (Especially Night Shifts) Prior claims knowledge would be advantage. Knowledge of Microsoft Office- Word, Excel, Powerpoint, web-based systems. Flexibility of shift requirement as per business need Ability to meet deadlines Ability to work cooperatively with other staff and work well under pressure Occasional extended work hours/weekends to meet deadlines Ongoing delivery of quality service Ensure service accuracy through compliance (TAT) Maintain documentation of SOP's/Operating Instructions Identify, share, and implement process Improvements Executes Issue/Query Resolution Participation in training sessions, presentations and meetings. **Location:** This position can be based in any of the following locations: Gurgaon **Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday** Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .