**Job Description:** The Team Member (TM) is the associate responsible to ensure we are delivering timely and accurate information to each and every participant. The TM works with the Delivery Manager (DM) to identify process improvements by identifying issues, process delays, and quality problems and recommends solutions. The TM works with the OM and others to resolve participant issues. The TM is responsible for workflow management and for resolving participant issuesThe main duties and responsibilities of Junior / Senior Executive Executes Issue/Query Resolution Ensuring proper documentation and follow-ups Telephone and written queries resolution as per the standard procedures Ongoing delivery of quality service Ensure service accuracy through compliance (TAT) Maintain documentation of SOP's/Operating Instructions Identify, share, and implement process Improvements Compliance to TRBS & MIS Processes are thoroughly executed All Service Level Agreements (SLA) are met (workflow closeout, etc.) Ensure information is processed in an accurate and timely manner in order to achieve agreed **Qualifications:** • Ability to work evening/night shifts. • Shows flexibility to adapt to the changing needs of the business • Occasional extended work hours/weekends to meet deadlines • Participation in training sessions, presentations and meetings • Willing to travel through company provided coaches or cabs • Alignment to Gurgaon or Noida basis business requirement. **Location:** This position can be based in any of the following locations: Gurgaon **Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday** Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .