Location: Eden Prairie, MN
Work Setting: On-site for training for two weeks then 100% REMOTE
Job Description
As an Associate Operations Coordinator, you will focus on quality and efficiency while executing tasks according to office and company policies and standard operating procedures (SOPs). Your responsibilities will include providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing. You will monitor task boards and assigned email accounts to respond to customer and carrier requests, document events using SOP knowledge and experience, and follow defined escalation procedures. Your role will involve ensuring customer and carrier satisfaction by following through on requests and validating the accuracy of load data in systems.
ResponsibilitiesProvide shipment information, create orders, activate shipments, build loads, assign loads, schedule appointments, track and trace shipments, enter events, and invoice.Monitor task boards and assigned email accounts to respond to customer and carrier requests.Document events utilizing knowledge gained through SOPs and experience, and follow defined escalation procedures when required.Follow through on customer or carrier requests to ensure satisfaction and escalate questions or requests when necessary.Validate and ensure the accuracy of load data in systems according to company and customer standards.Perform other duties or responsibilities as assigned according to team or country-specific needs.Essential Skills1 year of office, restaurant, or operations experience.Ability to use a computer.Additional Skills & QualificationsOpen to various backgrounds, excluding fast food or production.Work Environment
You will need to go into the office for one week of training and once a month afterward. The shift is from 4 PM to 12 AM with weekend shifts on Saturday and Sunday from 8 AM to 4 PM or 12 PM to 7 PM. You will get two days off per week. We offer extensive medical, dental, and vision insurance plans, basic life insurance coverage, employee stock purchase plans, and wealth accumulation plans. We promote flexible work arrangements, including remote and hybrid options, and value a high-performance culture rooted in excellence and innovation. Our supportive environment values teamwork and collaboration, and we are committed to community engagement, social impact, and inclusion.
Pay and BenefitsThe pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 11, 2025.
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\n\nAbout Aston Carter:\n
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
\n\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\nIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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