Job Title: Associate Operations CoordinatorJob Description As an Associate Operations Coordinator, you will be responsible for executing tasks with a focus on quality and efficiency in accordance with office and company policies and standard operating procedures (SOPs). Your duties will include providing shipment information, creating orders, activating shipments, building and assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing. You will monitor task boards and assigned email accounts to respond to customer and carrier requests, document events using SOPs and experience, and follow defined escalation procedures and training when required. You will ensure customer or carrier satisfaction by following through on requests and escalating when necessary. Additionally, you will validate and ensure the accuracy of load data in systems according to company and customer standards. Responsibilities + Provide shipment information and create orders + Activate shipments and build loads + Assign loads and schedule appointments + Track and trace shipments + Enter events and handle invoicing + Monitor task boards and email accounts for customer and carrier requests + Document events using SOPs and experience + Follow escalation procedures when necessary + Ensure customer or carrier satisfaction by following through on requests + Validate and ensure the accuracy of load data in systems Essential Skills + High school diploma or GED + Previous customer service experience + Ability to work evenings and/or weekends Additional Skills & Qualifications + Bachelor's degree from an accredited college or university + Basic proficiency in Microsoft Office Suite + Previous customer service experience in a call center or similar environment + Demonstrated communication, prioritization, and time management skills + Prior work experience that required attention to detail and accuracy + Values a diverse and inclusive work environment Work Environment This is a hybrid role with the second shift starting at 4 PM and ending at 12 AM. You will need to work weekends. Shifts vary, but all are over the weekend. The work environment celebrates diversity and inclusivity, providing an atmosphere where all employees feel welcomed, valued, and respected. Pay and Benefits The pay range for this position is $19.50 - $19.50 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Eden Prairie,MN. Application Deadline This position will be accepting applications until Jan 11, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.