We are looking for Associate Order Management & Billing Specialist to join our Billing team in Korea. This is an amazing opportunity to work in the Billing Team for Clarivate. Proactively perform a variety of Billing/E-Billing activities and support administrative and organizational activities to assist the team in providing superior client experience. The team consists of approx. 10 employees and is reporting to the Director.

About You – experience, education, skills, and accomplishments 

An associate’s degree or equivalent is requiredMinimum 1 year of experience preferred using MS ExcelVerbal and written communication skills in English is required.

It would be great if you also had . . .  

Intermediate Excel knowledgeClient-orientated mindsetExcellent written & verbal communication skillsAnalytical Skills & attention to detailTime Management & ability to work well under pressure and deliver to agreed timelines.An ability to work in a complex and dynamic international environmentSelf-motivation and a strong team ethicInitiative and flexibility

What will you be doing in this role? 

Support the billing process, including generating/delivery of invoices on time, resolving billing issues, and ensuring accurate revenue recognitionInput billing data and upload documents into client systemsPerform administrative tasks including preparation of documents required for billingEnsure all documentation is dealt with effectively, checked for correctness and receipt acknowledgedInternal handling of complex client requests (manual input tasks)Ensure that any report/data request regarding Billing/E-Billing and Reconciliation is provided in a timely mannerExpert in complexities relating to specific areas of Billing/E-Billing. Automate by implementing reconciliations process on every step to ensure no revenue leakagesAchieve client satisfaction by timely preparation/submissions of invoices, resolving client billing queries on as is basisMaintain best practices in the teamThe ability to comply with all procedures without adding increased risk whilst maintaining a high-quality serviceProvide support on business initiatives to improve quality of service to meet company objectivesResponsible for the creation and maintenance of process manuals/SOPsHandle customer inquiries related to billing and paymentsContinuously improving billing processes, including identifying areas for improvement and implementing process enhancements

About the Team   

Our team manages the Billing/E-Billing functions and create/delivery invoices to the Clarivate clients who use Clarivate services/ software. Day-to-day operation involves interacting with internal stakeholders like customer care, sales, software/services operations team, Finance team, TAX team, etc. for effective closure of monthly revenue cycle

Hours of Work  

40 hours per week. One-year fixed term position based in Seoul.Work mode- Hybrid (2-3 days per week in the office). Onsite work is required for the first 3 months (5days per week in the office)

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.