Job Responsibilities:

Accurately enters standard customer orders in the system and conducts basic order validation. 

Generates customer invoices, ensuring they are accurate and up to date. 

Processes standard customer rebills based on guidelines. 

Tracks exceptions and coordinates with appropriate parties for processing. 

Responds to general inquiries regarding order and billing status in a timely and professional manner 

Troubleshoots basic issues related to account setup. 

Provides information to support operational audits and close of monthly revenue cycle as requested 

May provide basic support to pre-release and new product launch activities. 

May provision access of products for customers in the system, which may require basic configuration and systems migration support. 

 Minimum Qualifications:

High School or equivalent

Job Category Summary:

Conducts the order management and billing process for the products and services purchased by customers. This includes order quality and invoicing, as well as oversees capturing, tracking and ensuring the fulfilment of web-based orders. 

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.