At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.
What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:
Clinical quality Integrity Service excellence Teamwork Accountability Continuous improvement Inclusion
Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.
At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.
Your ideas should inspire change. If you join our team, they will.
Responsibilities
** The work schedule will be Monday - Friday from 12:30pm - 9pm EST / 11:30am - 8pm CST / 9:30am - 6pm PST **
The Patient Call Representative interfaces with patients primarily via inbound and outbound calls in order to assist them with inquiries the patient may have. The reps receive and/or collect payments and resolve their issue either through a one call interaction or by escalation and follow up.
Take inbound calls from patients and make outbound calls to patientsProvide one call resolution to patient inquires whenever possible and perform timely follow upon inquiries requiring escalation or additional researchFollow up on all patient voicemails within 24 hoursProvide patient education regarding how to understand their Explanation of Benefits (EOB)Take payments from patientsProvide requested documentation and recordsConsistently achieve defined metricsRead and understand contracts with Insurance companiesReview and determine if an adjustment is required on an accountReview and determine if a refund is required on an accountVerify insuranceProvide patient estimatesVerify and update demographic informationResearch and locate missing paymentsReview clinical information to determine if a coding review is required
Qualifications
High school diploma or GED requiredStrong customer service experience preferredA/R, billing, insurance verification or customer service experience preferredHealthcare experience preferredBilingual preferred
USD $23.00/Hr. USD $25.00/Hr.