Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

Support employees using our company's Problem Management System, Service Now Support People Team and other business leaders in their use of our Problem Management System to support our employees and managers Work with other members of our People Team and People Technology Departments to support our Problem Management System Be a point of escalation to IT for Problem Management related issues. Complete reporting and analytic requests based on data within the Problem Management system Help to support the Problem Management change management and maintenance duties Handle requests to integrate new and innovative technologies within our Problem Management system Support employees using other systems within the Employee Center and Centers of Excellence Identify and solve for non-standard requests and problems Lead and participate in the planning and execution of projects within the Employee Center. (Small to large scale projects) Be a team liaison, providing feedback and guidance to others Be an innovative thinker and make recommendations to improve processes Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

2+ years of equivalent experience 2+ years of experience for a large matrixed organization Experience in advanced query building and handling custom application reporting requests Proven project Management skills Proven being a self-starter who can work independently with little/no direction Proven solid customer service skills Proven solid analytic and problem-solving skills Proven solid written and verbal communication skills Proven solid organizational skills and must be detail oriented

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2024 Optum Global Solutions (Philippines) Inc. All rights reserved.