Kforce has a client that is seeking an Associate Product Support Rep in Orlando, FL. Essential Duties and Responsibilities: * Associate Product Support Rep will provide customer service support, product support, via telephone, fax, online chat, and email for client products and services * Manages customer information, provide account retention, and troubleshoot customer problems * Documents customer problems for customers in the Maintenance Online Management System (MOMS) and help desk application * Ensuring service requirements are protected and accounted for in accordance with set standards * As an Associate Product Support Rep, you will evaluate and prioritize work orders/tickets generated by the system experiencing problems with hardware, software, networking, and other computer-related technologies * Monitor email and phone communication (both internal and external) to acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies promptly and properly * Handles problem recognition, research, isolation, resolution, and follow-up for routine problems, referring more complex problems to supervisor or technical staff