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Job Description: 

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary:

The Unified Communications (UC) Engineer position is responsible for the overall support, maintenance, installation and upgrades of Ingram Micro’s Cisco based Unified IP Communications systems. The UC Engineer will also troubleshoot and resolve voice related problems and manage voice systems performance. Works on problems of diverse scope where analysis of situation requires evaluation and judgment.  Assist senior engineers in the implementation of small system projects.
 

Essential Functions: 

Be part of a 24/7, shift pattern Operations Team leading the Cisco based Unified Communications technology initiatives at Ingram MicroResponsible for the overall support and troubleshooting functions of several networked Cisco’s Call Manager VoIP systems and their ancillary devicesAssist with moves/adds/changes in the telephony platforms, including call center platformsSupport Cisco Voice Infrastructures in the site and datacenter environmentsResponsible for ensuring that Service Level Agreements are met with regard to availability and reliability of services provided.Ensure trouble tickets are initiated, updated, and resolved in a timely manner.Produce and review systems documentation to assure it is complete, up to date and according to departmental standards.Responsible for maintaining security of critical passwords, data, and procedures.Participates in the monitoring, reporting, and analysis of issues related to Telecommunications systems.Monitor alerts, troubleshoot issues, and coordinate hardware replacementMaintain document accuracy and equipment inventory. Coordinate and plan hardware refresh with senior engineers and management.Responsible for server and device backup, maintenance and patching.Participate in the Ingram Micro change management process

What you bring to the role:

Entry-level professional individual contributor on a project or work team. Work is closely supervised. Problems faced are not typically difficult or complex. Explains facts, policies and practices related to job area.

Works on projects of limited scope and complexity. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Uses company standard policies and procedures to resolve issues in which answers can be readily obtained. Work is reviewed regularly by supervisor or more senior peers.
 

Qualifications :

Hands on experience with Cisco Unified Communications Manager CUCM (1-2 years) and Unity.Hands on experience provisioning (MACD), supporting and troubleshooting users and devices in CUCMHands on experience in administering and provisioning Cisco Jabber clients and Finesse.Experience with UCS servers, Gateways, SIP trunks and Contact Center Environment operational support is a plus.Requires degree in computer science or equivalent experience and 1-2 years functional experience.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

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