Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Why this role is important?

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!

Why work at Specialty Health Network?

At Shoppers Specialty Health Network, we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Nature and Scope

The Associate Program Manager is responsible for managing various aspects of manufacturer programs as assigned, based on product lifecycle, complexity of services, client requirements, product performance in market, etc. The position requires a keen ability to prepare and conduct presentations to various customers and client groups, including manufacturer marketing teams, sales representatives, healthcare professionals, etc. The incumbent must have a strong understanding of operational flows, market information, and program performance in order to promote program services and resolve customer service issues. The successful candidate will be involved in development and implementation of new programs and program enhancements, as needed.

Principal Accountabilities

Manage assigned specialty drug programs and function as a client account manager to ensure client satisfaction while simultaneously meeting SHN financial and strategic objectivesSupport the day-to-day program needs through collaboration with Senior Program Manager and other departments as necessaryPrepare for and attend regular client meetings in order to provide relevant and timely program information and updatesWork with various internal departments to manage and facilitate program implementations and enhancementsAssist in the budgeting process by collecting sales and planning information from clients, the market, and other relevant sources to complete basic sales projections and trend analysisConduct/coordinate analysis of programs or specific project performance measures for presentations to clients and internal staffManage and coordinate special projects as assigned by the Director, Specialty Programs and Senior Program ManagerSupport Senior Program Manager by collecting vital program performance information, relaying information/changes to affected internal departments, and proactively identifying program efficiency opportunitiesOrganize and conduct training presentations and other meetings involving internal departments, clients, healthcare professionals, patients, or other external partiesRespond to requests and action items in a timely and efficient mannerMaintain knowledge of all company policies and procedures with high emphasis placed on ethical conduct and strict confidentiality of client information ethical conduct and strict confidentiality of client information

Qualifications and Skills

A University degree or equivalent industry-related experience - business, healthcare professional designation and/or post-graduate degree an asset2-3 years account coordination experience, preferably in a healthcare field, and/or previous pharmaceutical brand management experience or equivalentPrevious reimbursement, customer service, or clinical experienceExcellent written and verbal communication skills requiredPresentation preparation and delivery skills requiredHigh level of proficiency using MS Office tools is requiredProven ability to work in a fast paced, entrepreneurial environmentExcellent time management, organizational, and a keen attention to detail are requiredMust work well under pressure, with changing deadlines from external forces, changing priorities, and projects with multiple individuals within the organizationKnowledge of provincial drug reimbursement programs and third party drug coverage issues and bilingualism are assets

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities. Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.