SUMMARY Provide high quality service to support our customers and business users. Understand fully field hierarchy to attend all necessities from our customers. Learn and understand the main reporting tool allowing him/her to provide simple ad-hoc reports. Quickly identify issues and coordinate with more experienced peers to provide a solution. RESPONSIBILITIES + Provide reporting and analysis support to customers and business users. + Responsible of entering accurately and timely the multiple hierarchy changes received. + Identify reporting issues/improvements and coordinate with more experienced peers to provide a solution if necessary. + Create small/simple reports to distribute to entire chain. + Create small/simple ad-hoc report for analysts. REQUIREMENTS + Proficient in customer service and providing support. + Technical skills may include novice experience with one or more of: WebFOCUS, SAS, SQL, Crystal Reports and/or BITools. + Basic problem solving and analytical skills. Ability to provide weekly status updates of tasks, roadblocks, accomplishments. AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.