As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met. **Responsibilities:** + Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.   + Increase orders by suggesting related items, explaining features, and checks customer’s buying history.  + With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.  + Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.  + Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date.   + Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.  + Report industry trends, competitive pricing and customer feedback to management.  **Qualifications:** + High School Degree or Equivalent required; Bachelor’s degree preferred. + Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years). + Familiar with Microsoft Office, and ability to perform basic computer skills + Ability to perform multiple tasks simultaneously + Ability to work in a team environment + Ability to communicate clearly, both verbally and in written form + Attention to detail + Ability to prospect and market concepts to existing and potentially new accounts + Ability to act and solve routine or standard problems + Ability to identify and define problems and possible solutions independently; chooses among existing solutions + Ability to work independently with supervision + Ability to travel up to 25%