Apply Description

  

Job Title: Associate Risk Coordinator   

FLSA status: Non-Exempt

Department: Operations/HR

Position summary: The Associate Risk Coordinator actively seeks to reward those in the act of doing the right thing. The central objective of the Associate Risk Coordinator is to investigate all customer concerns, internally and externally, thoroughly, and expeditiously in a fair, unbiased, and consistent manner. 

General Purpose: Responsible for assisting Operations and Human Resources with review of audio and camera footage to investigate customer and employee concerns. Assist with risk management and incident related review. Serves as the back-up to the internal Incident Hotline and claims management.

  

Position Responsibilities:

Develop a program rewarding employee’s positive interactions with customers internally and externallyProtect customers, associates, and company assetsPromote the adherence to company policies and procedures; report and escalate noted deficiencies as appropriateConduct regular internal investigations in Family Express stores to identify shrink related to theft, fraud, and dishonest      activity; and proactively identify patterns or areas where shrink occurs, working to minimize lossConduct routine store audits through camera review to identify and evaluate risk factors, including inventory discrepancies, safety hazards, and non-compliance with company policiesAssisting Human Resources and Field Consultants with reviewing video of customer and employee related complaints, incidents, and claims Retain and secure relevant information post incidents Monitor and update Zendesk customer feedback platform internallyEnsure customer complaints are reviewed, evaluated, investigated, documented, and closed in a timely manner with all applicable partiesProvide summary of all investigations to HR Liaison and Field Consultant as requestedServes as back-up to the internal Incident HotlineAssist with risk management and claims management internally and with Gallagher BassettMonitor and follow up on risk audits submitted by all storesConduct regular audits of Zenput reports submitted by Field ConsultantsAssist with creating, maintaining, and improving all incident reporting forms and methodsServe as a positive advocate for change, continuous improvement, growth, and development; able to quickly adapt to      changing requirements and environmentOther duties as assigned Requirements

Role Qualifications: 

Must be able to be on call 24 hours per day, seven days per week. Be able to interact with all levels of the organization, community, customers, and vendors effectively and professionally. High School diploma or equivalent

Essential Skills and Experience:

Time management including  multitasking, productivity, and a sense of urgencyExcellent interpersonal and highly effective communication skillsCommitment to company mission and valuesBasic mathematical & computer proficiencyConstructively deals with conflictAdaptability, flexibility, and receptive to changeProblem analysis & problem resolution at both strategic & functional levelEffective decision making based on sound judgment and reasoningAbility to read, write and understand English  

Nonessential Skills and Experience:

Previous retail experienceMicrosoft Office experiencePrior risk management experience

Reporting To This Position: No direct reports

Physical demands and work environment:

Physical  Demands: While performing the duties of this job, the employee is required to stand for prolonged periods; work longer than eight (8) hour shifts, reach, climb, balance, stoop, kneel, crouch; talk and hear; taste and smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.Work Environment: Must have flexibility to work all days of the week when necessary, along with holidays and evenings.