Associate Sales Manager Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support) Location Mexico City, Mexico Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1547997EXTERNALENGLOBAL&step=1&utm\_source=none) Job Title: Associate Sales Manager Job Description Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for an Associate Sales Manager to join our team. Today. We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will manage a team driving revenue generation and business growth on behalf of our clients. If you have passion for sales leadership, a customer focus, the capacity for quick thinking and immediate action, and the ability to forecast sales outcomes, this is the right fit for you! You will promote the professional development of the sales team, including coaching and performance evaluation. Reporting to a Sales Manager, you will also build the strategic relationship with our external facing clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future! **You Have** + 3+ years proven work experience in sales management, preferably in the IT industry + Bachelor's degree or equivalent experience + Strong leadership and interpersonal skills + Ability to work independently and as part of a team + A passion for customer experience + Experience in operations and strategy building + Excellent Coaching history + A record of developing and retaining great employees + Experience maximizing revenue through best practices + Experience in Microsoft programs + Experience working with Salesforce.com or similar CRM + Experience finding solutions as a manager + Change Management skills **You Will** + Lead a team to achieve sales targets, develop and execute sales strategies, manage partner relationships, oversee sales processes, and ensure product knowledge + Recruit, train, and motivate the team, identify and prioritize opportunities, collaborate with partners, and provide customer support. + Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date + Monitor and guide team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members + Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories + Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction + Be a point of escalation for our clients and respond promptly to any issues + Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed + Work with client contact on reporting and forecasting + Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs) + Work with internal functional resources and external partners to develop a coaching platform + Partner and build business relationships with all partners to ensure customer expectations are met + Work with teams and management to improve sales processes and achieve a positive customer experience + Lead team to buying/renewal process to achieve greater client satisfaction Location: MEX Mexico City Downtown Insurgentes Language Requirements: English (Required), Spanish (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)** Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1547997EXTERNALENGLOBAL&step=1&utm\_source=none)